Radiology Medica Ellendale

My experience with them was amazing. I called them to make an appointment to do (hsg test). The lady over the phone (I think her name is Karen) was nice, patient and very helpful. She explained to me all the details and answered my questions clearly. She also called me again a few days before my appointment to remind me and to answer any question I could have. On the day of my appointment I felt a little bit stressed but the docotor and her assistant ( Azmeralda) were super nice and kind. They calmed me down and let my stress released. I didn't feel any pain and the process was esay. Thanks for their help. I recommend to visit this place.

The most horrible experience I have had at a clinic for an ultrasound!I set an appointment for 1pm and was seen at 2:40pm.When reaching to the clinic for my appointment, the reception told me that the wait time would be of 20-30mins. I waited an hour before asking when I would be seen again and was told that I would have to wait another 30-40mins before I would be seen. What is the point of setting an appointment if you will not be seen on time?Ultrasound technician’s assistant had an attitude and asked me three times whether I had fasted after I had assured her over and over again that I did (acting as though I was completely stupid and clueless about the procedures of an ultrasound). After my ultrasound was done, the assistant literally told me to “get out” which was absolutely NOT called for.After hearing of this experience, my mother called the clinic on my behalf to set a complaint and spoke with the manager. The manager then called me to complain about my mother and “hear my side of the story”... I did not realize that listening consisted of cutting someone off repeatedly and telling a person that they were wrong constantly, nowadays. The manager literally argued with my story every step of the way and would not listen to what I had to say (like how are you going to tell me what occurred without having been there and not even bother to listen to it from my point of view as someone who was!?). Manager then proceeded to say how a wait time of 1h30 was normal even when booking appointments and that her staff always advises clients about this delay: 1. A wait time this long is absolutely not normal and I have past experiences to support it, 2. I was NOT advised of the wait time (if I was, I would not have booked the appointment).All in all, Customer service is absolutely wrong all over. The only people who acted with decency in that clinic were the receptionists (it is not their fault that the wait time is this long, it is the awful management and organization of the staff and their system that make it so).

I’m not one to write reviews but this place definitely deserves one. I would like to save people their time. If I could give a 0 rating I would. How a receptionist can call and cancel your appointment 10 mins before you arrive on a Sunday morning at 10 because they say their technician can’t make it because of the roads…personally I really don’t care…tell him to leave on time. The best part is instead of apologizing and being professional being told that it’s no one’s fault…I can tell you it’s definitely not ours but it is the technicians fault…when I can’t make my appointments I don’t blame others and if he would have been late it’s one thing…he just decided to not show up. So obviously he didn’t care for peoples time except his…feel so bad for the people who were waiting in the waiting room.

My experience with them was amazing. I called them to make an appointment to do (repas baryté). The lady over the phone was very nice, patient and very helpful. On the day of my appointment I felt a little bit stressed but the docotor and her assistant were super nice and kind.the process was easy. Thanks for their help. I recommend to visit this place.

I’ve gotten my ultrasounds done here for 10 years. This morning I had a pelvic US, for which they require you show up with a full bladder. I was then made to wait 20 mins, after which I let them know I would need to use the bathroom. I was asked to choose between purchasing water and waiting again or rescheduling my appointment.It would be great if time sensitive tests were treated that way.

I was pregnant and went to get an appointment for endovaginal ultrasound, Mme Joumana greeted me very well and gave me a quick appointment, thanks for the staff, especially Mme joumana, the technician Abdelmajid, and sharow, they are all professional.

The quickest medical appointment I've ever had. Very professional and pleasant staff. The doctor even called me the day of to share the results and it was a Sunday.

Amazing team and environment. Friendly, reassuring and nice staff. Also fast and efficient! Truly recommend this place!

Horrible staffs, technicians & manager( Roula Chebli). Manager is extremely unprofessional, ignorant & arrogant. Zero understanding of customer service what so ever. They made my daughter wait for 1hr & 45 mins, when she was initially advised of an wait of 20 to 30 mins. Manager kept repeating that clients are always advised of an wait of 1:30 to 2hrs, but that's not true at all.

Don't waste your time. I had an appointment at 9:00 am to have a contrast x-ray procedure. The clinic opened late at 9:05 am. After giving my prescription from the doctor to the reception, I asked how long would I have to wait for the procedure? Answer was that they would call me right away. At 9.50 am, after waiting another 40 minutes and still not having the promised procedure, I left. The procedure itself takes 30 minutes and I could not afford to wait longer, because I'm planing my day in advance and I have other meetings. If I had read the reviews about this clinic in advance, I would never have gone there.