Consulate General of Malaysia

With the recent change of staff the environment is much friendlier. Will still need to deal with red tapes but at least the person behind the counter is very nice and friendly. The true Malaysian way. Kudos.

Visited today, was greeted by a tuan. He explained to us what is the problem with our papers. Overall, the consultation was very pleasant (phew!).One point to make is, if the information online was sufficient, all the hassle can be avoided.To people who is planning to apply for visitor visa (single/multiple) and stay in a relative/family house in Malaysia, you must provide proof of relationship (like birth cert). If you plan to stay in your bf/gf/fiance/wife/husband family house, you must provide marriage certificate, otherwise, please get a hotel confirmation (easiest and you can cancel later!).Also, apply only a month before your flight, don't apply too early or else you will be asked to come back later.On a side note, if you are the first person waiting in the line and you don't see anyone in the office, please press the door bell (beside Msia Emblem) to alert them, the officer may not notice someone is waiting.

I have had dealings with Pn. Janet & En. Shaharuddin via emails as well as on the phone very regularly. I am 65 years old (old school product) hence I'd ask numerous questions, clarifications, questions again, fervent requests and believe me - I was NEVER ONCE rudely told off, chided or ignored - if anyone deserved any of the above, that'd be me!! Both Janet and Shaharuddin are the epitome of true blue Malaysians - they gave me utmost respect, extreme patience AND compassion in handling my most sensitive predicament. Janet may seem brusque or abrasive in her manner of talking but we should come down our high horse" or come down a notch or two perhaps?? In short

I called to grab some information about the visa application and Kit answered all my questions respectfully and patiently. the service was more than I expectation.

The receptionist is polite, friendly and professional. Love the service that they provide. Google says close at 1pm? It is 12 noon folks. Can’t trust google 100%.

This department is a joke. Only valid for 2 hours? Keep giving excuses for not doing their job. I am wonder how much they got paid. They should be replaced and fired. Specially the women from the front desk. Absolutely useless and not doing her job. Keep stalling and blaming the other department not her fault.

Attention people!For those who are interested to apply certificate of good conduct, please bring the following PRINTED documents:1. Application Acknowledgement Slip2. APPROVAL STATUS WHERE IS READY FOR COLLECTION (*NEW)3. ORIGINAL PASSPORT AND A PHOTOCOPY (*NEW)4. Letter of Authorization for collection by proxy (if applicable)5. Cash (Mostly likely $10 CAD)Unfortunately, their website is obsolete. I can't really blame the front counter since they are new comers, only can point fingers to the top management. Seems like their inefficient practice in Malaysia spread towards Vancouver. Anyway, just be prepared! Cheers!

Yes, I do agreed with all the reviewers regarding the most recent updates on the website. We were there 4 days ago to renew my husband passport. The gentleman Mr Pedro who attended to me 8 years ago was there to assist us. He was polite, honest and sincere in handling our case. I would encourage all to go through the website and call the Consulate to check if you are not sure what to bring along. Hope this will help. All the best. Kudos to Mr Pedro.

Consulate is 18th floor inside the Fortis BC building. Due to COVID-19, the consulate only opens 10am to 12 noon. So be totally absolutely prepared: print extra copies of your documents, make sure you have all your original documents and ID and photos, bring your own pen. Arrive early. I suggest 9:50am and wait in the lobby. The moment the elevator is activated for 18th floor, go right up and into the consulate office. If you arrive later than that, high chance you'll be stuck in a queue or worse: have to come again next day. From the visitor logbook I saw today, they serve about 3 or 4 persons only in that short 2 hour period. I did registration of birth and passport application for my baby. Including filling up two forms (which could only be obtained in the consulate itself) and reviewing the documents, it took me 45 minutes even with everything ready for submission. Good luck everyone...