Sparkling Pools And Spas

The best service in the business. Top notch staff, knowledgeable, professional, and dedicated. Will definitely be a repeat customer for life. I have recommended them to everyone I know. You get what you pay for folks!! Keep up the great work SPAS Team!

The knowledge and professionalism of this business leaves a lot to be desired. They were very eager to get my money but very hesitant to provide support. My hot tub was delivered without documentation, no filter, nor direction on how to set up and use. When I asked when I could get instructions (on a Thursday) I was advised, sometime next week. Imagine, a purchase close to the price of a car getting this type of service??? If you have a choice, I recommend that you purchase elsewhere.

Fair to better prices compared to other places I called. Only one person working so it took a while to get through via phone as well I had an in store wait of 20 minutes. A lady who came in after me jumped in front on me as I was waiting. However, the employee was knowledgeable, friendly service and again..good prices.

DO NOT DEAL WITH THIS BUSINESS. Purchased a $103 replacement bulb for an above ground pool (probably the 5th bulb in 8 years, so about $750 in revenue for this business including the lighting system $250). This last bulb lasted less than 2 weeks, so I asked them to at least give me some kind of discount on another bulb or perhaps on an alternate lighting solution. I wasn't even asking for a refund for the obviously defective bulb. Spoke to the owner who was unsympathetic and her only response was they're bulbs

Had them do some work for us last year. Work was good, but We never received all the parts on the invoice. Called and was told they delivered it. Will not do installation business with them again.

I went here with a water test for a pool, the person working told me what I needed and went and got it. Explained how to use it but didn't explain what each product was for so I had to ask after she rang everything up and wanted payment but I wanted to know what I was buying for $200. The person told me the products would last me the rest of this year and some of next year because it was an easy fix which I was told by 2 people that it was an easy fix. I followed the directions perfectly with no change to the pool. When I called I was told well every pool is different. No offer of assistance, no direction on what to do next, very rushed and dismissive. I asked if I keep repeating step 1 or go to the next and was told I’m not sure every pool is different again.

I would never use this company! I went there a year ago or so to get a quote on a tub and the owner Lisa was not very responsive and I got the feeling she felt I was wasting her time so I bought a swim spa elsewhere. I went in there after my purchase of the tub as The Water Wagon guys said go in and get your chemicals there as it is so convenient so I thought maybe she had a bad day the last time I was there. I went in and she was quite cold, I bought a gadget to get the debris sucked out of the spa and it didn't work, took it back, she was totally rude, I purchased another type for over $200 and it didn't work well at all, went back and was told I couldn't bring it back and that I should have read the receipt on the bottom, very cold rude woman so I left it with her so she made money off me and I will not recommend this business to anyone due to how poorly I have been treated there. Not sure what I did to deserve her nastiness but there you go. Don't bother buying a spa at this business in my opinion. Go elsewhere.

Very quick to take advantage of a service call and over charge. The lady answering comes across rude and very unsympathetic to customers.

They sell you something and say oh this will work and when it does not they say oh you can't return it even though it says you can because it touched your water even though that's the first thing anyone will do with something from there pool. Total scam and people that just ty to get you to keep spending money. Better off going someplace else