Lock Surgeon

I went all over Calgary trying to get an old specialty cabinet lock repaired as replacement is no longer an option and no locksmiths would even attempt to help me but the young gentleman at the lock surgeon on 32 Ave. Took it apart and reassembled it to working condition, I was so pleased with the service, definitely appreciated them going out of their way to keep my business safe and secure! Thanks guys!

Service tech Nahum was excellent. I would give him 5 stars.However, the company itself you will never get anyone to call you back.Charged to come out (which was expected and understood) , didn’t have part on the truck even though it’s one of the 5 most common window types in Calgary…. charged me $125 to go back to their shop to get the part (if they asked brand of window at time of making appointment they could have brought most likely parts from shop with them. Then it was $159 for an hour of work that was actually about 10 minutes to remove and replace the part. $40 for a cleaning/part/grease" fee - took out two screws and put two back in - nothing was cleaned or greased at all. Price gouging every single step of the way.I would not recommend this company to my worst enemy."

Patrick did some work for me, he made me a key for my locking drawer’s cabinet. I haven’t had a key for this cabinet for years and decided to have Lock Surgeons make me one. When I say made, I mean by hand. Patrick had to take a blank key and hand file until the new key fit and worked smoothly. Patrick is very lock knowledgeable, patient and very good at understanding people and their requirements and takes his Journeyman position very seriously. He told me he came in to work early and stayed late just to finish this key. I normally don’t comment about money or prices, but after reading so many reviews about the high prices, I just want to say you get what you receive, and I was very happy what I received. There is a set rate to make a key, not duplicating one. Patrick spent twice as much time, making a key but only charged me the set rate price.Patrick is a very special guy to meet in person.ThankYou Patrick.ThankYou LockSurgeon.James

Great experience.I had a key copied the other day but when I returned home the key did not work so I went back the next day and spoke to Chris about the issue.The service I received was awesome, Chris made a mission of fixing the problem with my rather difficult key. I will return for any future lock or security solutions.

Nahum was fantastic! Friendly, knowledgeable, efficient, good with all the animals, and and quiet because of napping baby. We are very happy with our repair and lock replacements. I’m impressed how quickly our involved issues were resolved. Lock surgeon has been wonderful to deal with and we really appreciated the weekend availability.

I knew there was a call out fee. What I didn't know what I would get a quote of $800 to fix the lock mechanism on my patio door, including an hour of labour, and another $130 charge to go get the part. Took my lumps, paid the call out fee, and sent them on their way. Technician was very polite and helpful, but pricing is out to lunch.

Jason did a fantastic job! Friendly, knowledgeable, efficient and able to explain different possibilities and drawbacks . We are very happy with our repair and lock replacements. Reached and finished the job in given time window. Giving 4stars just because price was quite expensive than I expected.

Bill was wonderful. Personable and professional. Did a great job setting up my two suv key remote fobs and making keys too.

Make sure you get a price before they come out. They charge $129 to come out which is a little high but I understand. What I don't understand is why it was an additional $195 for 30 minutes at my place. Call other lock smiths if you want a reasonable price. NO extra work was needed as per the gentlemen that came out

Our service and installation guy Jason did an excellent job walking us thru our many options to upgrade our security with new locks and products. He walked me thru programming and did a great job cleaning up after the installation. He put in the extra effort to install stuff cleanly and professionally and showed up for our appointment on time, which was greatly appreciated. Happy customer!