Sunrise of Windsor

If I could rate lower than one star I would, I have never met such cold hearted money driven people in my life, for them to be running an elderly care facility is absolutely unfathomable. When I spoke with the other tenants, they all said the same thing. Upper management is oblivious and heartless, the support workers were tragically under trained and seemed to wander clueless through the halls. Please re consider all staff members or terminate your business immediately. It is a business that preys on the vulnerable elderly and I have never been more upset, or disappointed in my life.

This is a place that exhibits love and care on a level I've not seen. They make my mom feel like a queen and she truly deserves it. If you are ever concerned about your parents functioning on their own whether it be cooking, eating, drinking water, bathing, taking medication and driving, this is the place for them.The staff is amazing and I know they will not only be good friends to my mom but with her family as well.

Excellent place for Assisted Living as well as for the Reminiscence care.One of the best place to work as the top management takes utmost care of residents, their family & friends, staffs, volunteers and most importantly the vendors, suppliers & contractors.There is a cute pet bunny for residents and staff. Activities and programs are always exciting with full of fun.During pandemic, complete provisions of PPE for each and every member is provided without any compromise in quality and cost of the products.Food services are the best in class. Facility is properly maintained and feels like a real palace from inside. Sufficient parking for everyone. Gaint Canadian flag and Runrise's flags always furling high- shows corporate strengths and solidity of capabilities.Smiling faces of the staffs tells inside stories of the facility. Care facility seems best in class, and all the sections of departments are fully covered including cohorts during Pandemic as well.Company maintains its reputations by delivering with signature qualities.Amazing company and full proof security 24x7.

Wonderful place for residents and provides a warm home like experience which allows family members to rest knowing their loved ones are in good hands.

I cannot say enough good things my family and I have experienced with Sunrise.My first experience with Sunrise I showed up unannounced and the two gentle-men Paul & Raymond arose to the occasion to show me the best of what Sunrise had to offer and have continued to support my mom.Since then, Sunrise has become my co-team partners in meeting my mom’s needs and wants.On the anniversary of my sister and her son’s passing I placed a last minute call to Sunrise during a stressful time and asked if they could face-time my mom with my family at the cemetery. They not only made it happen they did it within 90 minutes and provided her emotional support.They’ve made special arrangements for my mom to display her outdoor manger at Christmas and statue with flowers in the gardens. When my mom was having difficulty setting up her t.v. her support staff and Justin would patiently take the time to assist her even though they had done it multiple times. When she wants to bake they make it happen. She’s met with the chef Kirk many times expressing her likes and dislikes and he was patient with her.They take the time to listen when she’s sharing stories from her life, showing pictures of her children and grandchildren and provide comfort when she’s missing her family due to the pandemic.When I have concerns about my mom’s health the nursing staff take my concerns seriously and get back with me promptly with results and/or suggestions. Even when the supporting staffs are busy they still take a moment to ask my mom how her day is going.The Covid Pandemic has been challenging for all of us, but I’ve seen first hand how Madeleine and her staff have kept my mom, the residents and each other safe. Even though, my mom was having difficulty being isolated in her room for a period of time, they did it to keep her safe, and we are so glad they did it, because my mom is still with us.And, lastly, I absolutely appreciate the concierge ladies. They’re genuinely warm, hospitable and loving human beings. They are patient and always have a smile on their faces.

staff is undertrained and guilt-tripped into working overtime. The management could not care less about their employees mental health.

I have worked at Sunrise of Windsor for 17 years, I have grown up here and Sunrise supported me through many of life accomplishments, offering me opportunity for promotions, flexible hours to complete nursing school and tuition reimbursement. Offering me a full-time nursing role right out of school, and offering many opportunities for growth since. Even assisted our family financially support our family had a very difficult healthcare situation. welcoming our dog in for visits and my children love to visit The people I work with are like family we work closely together and care for each other - I truly believe Sunrise finds so many special people with the biggest hearts and brings them all together under the same roof, and I'm blessed to be apart of this team. I also recommend Sunrise to live we love our residents and family members as our own, and promote advocacy to meet all of each individuals needs. we have even used Sunrise for our grandmothers respite stay after a hip surgery and she was well cared for.

Sunrise has been an excellent home for my dad and mom in their final years. The only retirement home that I know of in Windsor and Essex county that can handle all aspects of care, including using lifts to get people in and out of bed, which my dad needed before he passed. The staff are lovely, too!

Wow can't belive this place ....You get people's loved ones in there you charge them 8 thousand a month for what ??? The residents can only take one shower a week and if they wash there hands and face it's extra , They pump so much drugs in there residents it's un called for !!! Your loved one gets abused from a employee that you witNess your self you ask her to stop she does it agane finds it funny ...you go talk to higher power staff and they Yell at you for going to them with your concerns about your loved one .Makes me sick to my stomach! ! There are maybe 3 staff members that are good and kind but the 95 percent of them walk around with no smiles complain about there job and just rude to visiters and neglect there residents this place is by far the most disrespectfull place I've ever witnessed !!!

I can't post more than 1 star as I have no family here, but did see an informative article by Rebel News posted Dec 14 2021. ANYone with a loved one residing here will definitely want to see it! Rebelnews.com. Happy to Help!