Air Spécialiste Inc

These clowns are the worst. Very long story short: ordered an AC unit which was promised to be delivered up to 8 weeks back in May. We expected it to be delivered in July or August. It came in JANUARY. We had to contact on multiple occasions for updates and they are never proactive about letting us know what's going on.We've asked for some compensation, but they refused.No one should be doing any business with these people.

I called in Air Specialiste to service my heat pump/AC system. I had received service from them in October past but that left my system without heating from late November. I called them in again because I felt the technician had been helpful and competent. I took him to be trustworthy". I realize

These guys came in and told us our motor was finished, despite the fact that we were getting some heat, then they TOOK our motor and cylinder OUT of the furnace, advising we needed a new motor for $1500 leaving us with NO heat mid November. When we realized we were still under warranty and wanted the motor back we got the runaround until we threatened to call the police. When we first called them, they showed up within two hours which is a good sign they aren’t that busy even in high season, and advised they could get us a new motor THE NEXT DAY. When we asked about warranty they hemmed and hawed and, one has to wonder, why would they take the motor: to refurbish and sell to someone else for $1500 perhaps. Very suspicious. Stay away from these guys.

Extremely dishonest technician and owner or the company who wanted to charge me twice for coming twice for a estimation 250$ just to tell me my central air conditioning needs a cleaning before even starting the work. He literally took 10 mins to open my air duct and told me you need a cleaning and we will be back. First time 250$, second time another 250. So 500$ before starting ANYTHING. Then, he wants to charge 140$ to start the cleaning. Unbelievable. I agree to pay 250$ once not twice. His name is Normand. Stay away.

The receptionist Is lovely and very very helpful, she managed to send me a technician in the following days and he was very professional too. Prices are expensive but not more than any other companies and the problem was solved in one day. I would recommend this company to anyone!! Thank you :)

Initially I was not very pleased with the service of the technician, but I have to admit the owner of the company Mr Normand was very good at following up and resolving my problem. He handled the situation personally, made sure my problem was resolved and followed up to ensure I was satisfied. He really went out of his way to ensure I was satisfied, my understanding is the technician no longer works for them. In all it is a good company, sometimes problems happen but it is more pleasing to know that the owner tried hard to turn things around. I commend his ethics and hard work, I will work with him again.

Called them to fix my water-based central heating that they had serviced prior years. After 2 hours, they couldn't find what the issue was, and said I should replace the pump (that they had installed upside-down a year before).Technician made me wait 15 minutes outside while they filled in the bill, and charged me 40$ for a piece of duct tape. They had me waiting for 7 days without heating before calling me back. I had to argue with them to prove that the pump was still under warranty.I solved the problem myself - all I had to do was turn off and on the pump, and purge the radiators.Either they are crooks, or they are blatantly incompetent.

Avoid at all cost. Charge over 1k$ for applying refrigerant to AC. Problem comes back after 1 month. Confirms no extra costs, but technician charges for gloves and small items used + extra time spent for invoicing in his car (20 min) and does not provide invoices for material. Leaves without saying anything, while we sit there waiting.

Update: Feb. 19, 2021. Norman stopped by and explained why I couldn't feel the different speeds of my furnace blower, and showed me how the furnace control is designed; now I understand and happy with their service.Update: Feb. 10, 2021. One of the company owners, Normand, called and followed up on the issue of my furnace blower speed, and said will find a day to come back and check again; well, not 100% satisficed but must add a star to the action.Had my motor replaced and ever since my furnace blower from multi-speed down to single speed, and they refused to come back to check if the wiring had been connected correctly.

charged $260 for a quote to see if it's possible to install an air exchanger in the unit. promised to send over a quote for bathroom fan installation and after 2 follow-ups (email and phone) over 8 days, we have yet to receive the quote. Would give zero stars, but the receptionist was lovely and tried her best to help each time.