University Of Waterloo Optometry Clinic

Would say we are happy with the students and dr, however the booking system is not great and we need to call to check if the new lens arrived and book and appointment rather than the clinic setting an appointment when the lens have arrived...

I booked an appointment over the phone to get my pupillary distance measured. They asked if I was a patient of theirs, and I said no. They said that was fine.When I got to the clinic they refused to see me because they only do PD measurements for patients.

Lauragourley @03hotmail,com

The only good thing about this place was the fact that I got in immediately for an appointment but as it turned out it was not a blessing.The Appt to to check my eyes took 2 1/2 hours. The attitudes of the staff at reception is one of priveledge.When my glasses came in they were totally wrong. Well actually one side was totally wrong.i couldn't wear them. Had to wait for 2 weeks for another Appt to have someone check themNo I would not recommend anyone to go here

I couldn’t find 0 star reviews for staff and specifically their manager Ann girling. So let’s see how anyone can get traumatized by…..When I went there students were practising on me and dilated my eyes 3 times, which almost turned me out blind for next 4-5 hours. I didn’t had sunglasses with me so you can imagine how did I went home and was extremely dangerous on road. They didn’t inform me to bring glasses at the time of booking appointment nor they offered me. After that I gave them address of my workplace to send a examination report and ordered glasses of $930 which was deducted from card. After waiting for 3 weeks when I called them to ask my report they said we had already sent your report to the some given address which was not provided by me at all. In 2nd time they again sent my report at random site. So very unprofessional, careless behaviour and terrible customer service. It could compromise my personal information. In the 3rd time when I finally speak with staff and their manager Ann girling so they were accusing me and showed me high tone language. I told management that it’s your fault, so they said why don’t you come and pick it up from here, which was not possible for me during my working hours. I requested manager Ann to send me a report over the email and meanwhile she declined me in her system. Somehow later when she sent me an email my name in report was incorrect. Other name I’m seeing on my report so there are chances that they even swap or misinterpret examination reports. Moreover in attached image I saw price of my glass which is actually $879, it means they charged me $61 extra which I mentioned above $930 price, for no reason, yes without no reason. Even when I called them first time for my report they said you still have outstanding balance of $50 for delivery and when I informed them that I had paid already everything in upfront including for delivery as well so they removed all those illegitimate charges from my account. To sum up I would say Atrocious, horrible, disgusting, disrespectful, manipulative, gruesome, hateful people are very tiny & small word for people like Ann girling ( Operation Manger ) and her staff.If anyone is reading this and thinking of getting mentally harassed & stressed , please feel free to contact these fellow.Also still at this moment waiting to get my actual correct examination report and explanation about that illegitimate $61 which they charged me. But I’m Damn sure they don’t have anything to cover their side and keep thrashing innocent people.Very very poor, disgusting, unprofessional, terrible and shabby people specially Ann girling, staff and service.

Students were ok but the contact lens receptionist was rude and unhelpful. For every question I ask I get half a response back and she asks, so what else do you want to know? She's been working there for years, I've seen her multiple times, no improvement at all.

Horrible experience. Student does all the work, doctor comes and checks. Prescription is made. I ordered my glasses and $240 later they do not work. I go back and they realized they made a mistake. They did not measure the distance from my eyes to the screen. Not even we are sorry!! I asked for some kind of compensation or discount to have my glasses done again since my insurance money is all gone. Nothing!!! These people are the worst. They did acknowledge the mistake but they would not care less about the financial implications it had for me. The worst doctor and office ever. Stay away. You could be next

I had my eye exam here. I called them to book an appointment. It was quick and they reminded me again of my appointment 2 days before and told me what to bring. I didn't need to wait and the instructions were clear. The exam was very thorough, which lasted around an hour. They explained everything to me and were patient when I didn't understand something. There's a contact lenses clinic on the second floor and other services. It was a good experience going there. The price was 90 if you dont have your insurance.

Really good with kids

I regret to have chosen this inconsiderate place to get an eye test done. Strongly not recommended for especially kids.