Les Suites Victoria, Ascend Hotel Collection

I booked a reservation at this hotel on Expedia. We are coming from Quebec, as a family, to witness the demolition of our house and say our farewells. Unfortunately, the construction workers had to change the date of said demolition from Monday to Wednesday. I asked the hotel to change the date, they said they were full, but there were two available rooms on both Expedia and their website. I asked for a refund and they refused, hung up on me twice (to be honest it was 3 times, but I shouldn't have called again), the employee was calling me « my friend » and being very condescending. I asked to talk to the manager, they said he was in Miami. Will never, ever book there again, and will never recommend this hotel to anyone.

Stayed for a dance competition 2moms 2teens ! Room was perfect close to the venue ! Beds comfy and all commodities! Cant go wrong! The men at front desk was super nice and helpful

Pros: Came to see a show nearby and luckily found a hotel within 3 min distance. Beautiful room and great location. The bed was soo comfy we didn't want to get up. Our room had a kitchen with clean dishes and a dishwasher! Lots of clubs and bars to go to around open late.Cons: The guy at the front who does the evening shift is rude. Terrible english. I asked if their lounge/bar was open and got laughed at. Apparently it hasn't been open for a year. Also, there were two very rude sketchy looking men talking with the guy at the front and my spouse interrupted their little conversation by asking for places around to eat and one of the men rudely responded with What

Excellent hotel, best one I've gone to! Great rooms, nice location (parking is a bit confusing) the food is amazing (especially breakfast)! Would come back anytime.

The little housekeeping supervisor was very rude. She abruptly strode into my room as I had asked for new bedding. She asked why I wanted new beddings as if she was telling me off. I told her I had been staying in that room already for 4 days and I had not been given any housekeeping service till then. But she kept saying only one word no" without explaining why she could not change bedding. Because she did not even try to give any explanation about why but persisted in saying literally one word "no." I had to ask her "May I ask why?" She finally said that she just did not want to change my bedding because I would be checking out the next day. So I told her

Really nice hotel. Our room was really big. Lots of space and huge washroom. A bit cold but that’s fine.We only stayed here 1 night. Front desk lady was really nice. Aaron really liked the room. Kitchen had all the supplies with stove, microwave, cutleries and pans for cooking and a big fridge.I recommend staying here and this place isn’t too far from the parliament hill, only about 5 min drive away while it’s a lot quieter here and rooms are much bigger.

be careful when booking, this traveluro website gives good prices but when confirming it changes the dates and you lose money. Be very careful when confirming. malicious website.