Leon's Furniture

We purchased this beauty at Leon's. Brett was our sales person. We recently purchased a washing machine and have a dining room set on order. The delivery team is fantastic as well!

Update, Dishwasher only 1 year old. Auto locking/latching mechanism quit working. Bought extended warranty, so you think it's covered???? If you guessed no, you'd be right.Never again Leon's.So after 1 year of use, 2 appliances needed replacement. With installation, the replacement of the warranties items cost between $700-800.

Don't buy anything here. I put $2000 for hold my future at Jun 2021, when I want to deliver to my new house at separate 2021, they have no chairs. They delivered Mar 14th 2022. One chair uneven legs, the manager said that the floor not flat (the other chairs all good,only this one floor not flat). Not think what's wrong with them, only think how the customer good bad, why don't think about what happened? Why this happened?

Absolutely horrible customer service from the sales person Janell hinchliffe. My family has shopped there for over 20 years and as of today that is at an end due to her unprofessionalism and huge attitude! I will absolutely not recommend this place to anyone! Most ignorant person I’ve ever dealt with on a sales floor and so rude to me and my husband!

Noticed a great offer over for some pillows. Put in my online order to secure them. Got a call that they're not in stock at the local store.Unlike other chains leons doesn't offer you to have them send from a different location or even check the stock there for you. Great system leons!Wake up its 2021!The end of the story is that a few days later I finally received my refund but unfortunately the sale is over now.Going somewhere else the next time!

We keep going back for Janell, she is absolutely fabulous and I can’t recommend her enough. Very knowledgeable and passionate about her work. She is extremely accommodating, honest and straight forward. Her attention to detail is admirable. She has bent over backwards to make the sale just right for us, with no pressure. Janell- thank you for everything! We are very happy customers.

Update to review below:After review below, we received a follow up and a delayed phone call from the store. They did update us on the situation and a couple of weeks later did get a call from the delivery folks. The delivery folks called as promised the day before, and also 15 minutes prior to arrival as promised. Delivery fellows were friendly, took care to lay protection on the floor and entrance and were able to delivery our couch. We are very satisfied with the delivery.We are happy that the store did finally start calling us to update us on the status of our order. But the overall experience is below expectation. However for their effort to improve their service after our review below, we would increase our original review star rating from 1 star to 3 stars (average). The delivery folks were great and get 5 stars.Original review below:Store following Covid protocols for the most part. People/staff not using correct enter and exit doors.My wife and I came in to buy a reclining couch. they had one in stock. But for our purchase they had a set coming in and the couch was still available. Very helpful friendly staff and they provided a delivery date.They did not follow up after the delivery date came and went with no delivery of the couch. We had to call them, and then we got a call the next day. The person called in the morning and agreed the delivery date was missed and would find out why and where the couch was in terms of transportation/carrier location. And that he would call back later that after noon. No call.Customer follow up service is terrible. We understand that issues can arise as both my wife and I dealt with customers as well. However it is important that they follow up with customers and that customers be notified and kept up to date on what is happening, especially when delays occurI gave 1 stars for initial interaction with sales staff. But the key is follow up especially when problems arise. This is very poor and non existent. Even after contacting them they still fail to call back when promised.I would not recommend purchasing anything from Leon's.

Update: Spoke with manager Bob and we were able to come up with an acceptable resolution. I updated my review based on the good service we recieved from the manager and the staff that took the unit out of floor model for us. Thanks BobMy review was originally 5 stars since we had great service from them many years ago but this company is going severly down hill and i am surprised they are able to keep a float. We ordered a fireplace from them was told it would arrive in 6 to 8 weeks in 10 weeks the cabinet came but not the fireplace insert they said opps they forgot to put the fireplace on the truck and it will be on the next truck well next truck came and went still no fireplace.. their excuse cooperate wont tell them where it is whether its on a truck or not so they cant tell us when it will come says could take up to a year. wont even bother looking at whether or not they have one in stock that would fit, not bothering even looking into other alternatives. several different stories unable to tell who is telling the truth.. lots of excuses but cant believe because the story changes.. definately no longer recommend this place.. consumers beware they still trying to sell the unit and they cant even get all the peices..

Doby proof sofas and love seats. No tares or rips from Doby's nails just like the sale person stated, animal proof guarantee. Thank you for speaking the truth.

Nice clean store, I did find the layout very confusing, I am not a furniture expert so I really can't comment on price, but I thought they had some reasonably priced goods.... customer service and wearhouse crew where outstanding! I give them an A+ on service!