BCAA

I have really tried to buy into the BCAA product being with them from 2013 onwards. My recent experiences at the Cambie location have made this relationship untenable. Unfortunately the front counter staff rotate frequently, and unless you get an experienced staff member, you end up waiting forever for them to speak to someone on the phone to approve what they are doing. There are frequent hiccups and repeat visits as what they tell you initially turns out to be uninformed. Unless you are renewing your basic ICBC insurance do not recommend. I have elected to end my 10 year relationship with BCAA and have cancelled my membership. Looking forward to building a new long term relationship with a new insurance company.Edited: Signed up online with Square1 within 15 minutes of returning back to my computer. No wait. No silliness. No unnecessary obstacles. Same price for slightly more coverage with less deductible. Fantastic.

Sadly, the phone hung up, but I wanted to give Lorna a 10 out of 10!I called from out of province to extend my travel insurance AND LORNA WAS EXCELLENT. She managed to be both a real professional who knew her stuff AND a real sensitive human who even had a sense of humor. Thank you, Lorna!

Nice place, nice staff. I was able to get a International Driver Permit in less than 30 mins.

Talking to all the staff I didn't feel like just a number, the staff were allowed to be themselves and make conversation-it was amazing. We all watch the same films and movies and understand comedy and what is going on in the world; and being able to have those conversations makes these transactions more real. It's what gives the feeling of a small town merchant, that makes you want to come back. So allowing staff to be themselves and have conversations of all sorts is the best practice. I will continue to use your services for my current and future needs.

Home insurance claim. After having some difficulty with the adjuster I asked for a new one. Was told sure manager will call you back today." Excellent right? A few hours later the call comes through: " can you tell me a bit about the reason you're asking for a new adjuster."East breezy. Start to briefly explain."Surprise. It's me your old adjuster. And what you're saying isn't accurate"Then follows a brief "yes" "no" when I interject with

Went there to apply for my International Driving Permit. The service comfort is felt right from the time of entering the place. The lady at the front desk was warm and welcoming, and explained the entire process along with the expected time to complete the process. It took me about an hour and few steps I had to follow to walk out with my permit.

The counter agents at Cambie St BCAA are great. 5 stars to them.However the dealing with BCAA headquarters at renewal time is a frustrating experience. We added a new credit card for payment, but the new policy still shows an old expired card. After three calls to BCAA, each time there was an hour wait time for a call back. After explaining to three separate agents that my policy shows an expired credit card, I was reassured that my new card was added and charged. When I logged into my new CC web site, the BCAA charge was indeed there. However the policy BCAA sent me still showed the expired card as payment. I was told that it is a problem with their system. When dealing with thousands of dollars of charges, and being informed in advance by the client that a new credit card will be used, one would think any expired credit card would be immediately removed from the policy and the new card would be shown. This has been the case with every other business we have dealt with. (Amazon, Paypal, Canadian Tire, etc.)I now have been sent three emails with my renewal policy showing the old expired credit card. The last agent however sent a separate file, Payment Schedule" which shows the new CC in effect. However

I would actually give 0 to this location if I had the option. My boyfriend and I came in to this location after I got off work in hopes to get our IDP done. The blonde lady who helped me was THE most unhelpful woman I had encountered. I was told there was a backlog"and yes

Amazing service! Angela helped us with our IDL and it was done in a breeze. Took out all the stress before we travel. The receptionist was also amazing guided us where we needed to go. Absolutely fantastic location if you need BCAA service.Also has picture service if you needed for a very reasonable cost.