Prime Auto Accessories Ltd

Always happy and go above to help customers. Extremely knowledgeable on the products they sell, and how compatible they are with your vehicle.

Worst customer service so far. NOT recommended especially if you're out of town. These guys sold me a defective on car dvd player on oct 28th, 2020. Im from out of town and they had to ship it to me. Transaction was very smooth at this point. Then I found out that the dvd player wont even power up. To me, it's ok, it happens. Also to be fair, they sold me an alpine rse-2 which is already discontinued and was discounted at $250, $288.75 tax and shipping included. I thought they're trying to clear their inventory which is fine by me. Only issue is, it's defective and uselesss. Called them and agreed that I had to ship it back to them and they'll test it again by themselves, then they can refund me. So I shipped it back to them at my expense thru fedex. They received the defective dvd player on November 5th. I let them have couple of days as I understand things can get very busy as well. I contacted them again on November 9th and they told me they have not received anything. From this point, Im very disappointed and frustrated. I had to give them the screenshots and tracking number proving that their store has received it. Sheldon replied thru email on Nov 9th and said that it will take them 3 to 5 days to test the defective product they sold me. Again, I was very patient. Today is November 13th and still havent heard anything from these guys even just an update to whats going on. I felt that these guys will not return my HARD EARNED MONEY!. Thank God I paid thru paypal for security. I escalated this to paypal so they can mediate and wake these people up! Very disappointed to this canadian, let alone an alberta based company. I will never deal with this store again. They're quick to get your money but NO Accountability. I hate to give this review but they left me with no choice.Edited:After involving paypal and getting messages from the store, I finally get my full refund. I added one star extra for that. But will keep it at 2 star for now due to the stress it caused me which could have been fix for better communication or updates coming from the store. Im glad we can all move on from this.

I honestly hate writing less than amazing reviews about small businesses/locally owned companies.They replaced the stereo in my car and the work was simply okay. I don't mind paying good money for someone to work on my car, but I expect them to be able to do a better job than I would at home with a YouTube video.They broke many of the clips, and broke one of my panels, which they glued back together and the glue residue all over looks worse than the broken plastic. They didn't put my dash back together properly, I had to take it apart and put it back together again. They also left an extremely long wire hanging down by the pedals of my car which I had to zip tie it up.The work wasn't terrible, just kinda sloppy with no attention to detail.

I have gone here multiple times for oil changes/car maintenance and repairs and they have always been really great. Always working around my schedule to get things done and have never had surprises when it came to pricing. Would definitely recommend!

Always helpful and quick service done right.

This is not a place worth going to I had a friend that bough a hitch and took it home didn't install it or anything it's brand new and he tried returning it and they said once left the shop cannot return the item this place was a waist of time and money!! From his experience I will never purchase anything here!

They have done a great job with my and my fiance jeep since we've bought. Far price and good service..... The only thing is my rear axle is still leaving and that went in to get that fixed". But obviously wasn't. But other then would will still go there to get work done."

Lift kit installed in a timely manner and price was good. Guys were knowledgeable and friendly.

Very supportive of local businesses. Seem to be super friendly, havent purchased here yet but dealing with them has been a pleasure!

So this tuner was suggested to me by a co-worker, went there for a multi tune for my EFI. Got the tune but couldn’t figure out why position 1 on my switch, felt the same as position 4. Long story short, took my truck to another tuner, only to find out that all 4 maps on my EFI were a duplicate. And that was the reason for me not feeling a difference in the power.