Kerrisdale Veterinary Hospital

Doctors are great except for one rude repceptionist Nicole. I have been here since years and years but SO disappointed today with this particular staff. My dog have been suffering from corneal ulcer and went to emergency last week. I guess she called in to book second visit consultation to have recheck done. However, she was not even clear why she called and even thought she called a wrong number. I was very confused by that time so I called her back asking did you try to book second visit with my dog? After I called back she knew what she was supposed to do.On the consultation day after I have spoke with my doctor, I forgot to ask one question. So all I asked was when can my dog take a bath and should I keep giving him medication?" and the reply was doctor is busy and just ask the emergency....I was so shocked by her unprofessional reply.Why would I come here and pay for consultation then? Also because she is not trained properly and due to her miscommunication

I’ve been coming here for years and I’ll never go back. I took my rabbit in for a check in since I noticed some unusual behavior. The doctor said she was fine and healthy. 2 months later, I took her back in because I noticed she wasn’t doing well. He said that she has had a tumor for the past year and needs to be put down immediately. Tell me how the same doctor felt something immediately and didn’t feel it 2 months ago???

Took my cat to see Dr. Dodds as she was having diarrhea and our regular vet was closed. The receptionist was quite standoffish and didn’t even greet me upon arriving (once the appointment finished I stood at the desk for 10 minutes waiting to pay without even an acknowledgement). Once we got into the appointment it seemed like he had other things to do as it was so rushed. There was no physical exam and no questions/testing even offered to find out the root cause. In and out in 15-20 minutes, there was very little compassion towards my cat and he also didn’t bother to tell me how long the medications would take to be in effect. Decent enough vet, but so rushed and didn’t feel like they even cared.

We take both our cat and dog here. Our cat, who is a very anxious little guy, and doesn't like most people, absolutely loves everyone in the clinic, and I fully trust them with him. Our dog is 10 months old, and recently caught kennel cough, and they were able to get me in for a quick appointment, and were so kind and understanding with her. And, Dr. Craven is an absolute gem. We like this vet so much, that we drive in from Burnaby to be able to see them!

Really quick and good service for a guinea pig mail trim. I found the price a bit high ($39) but I’m guessing that’s the usual for these types of nail trims.

This review is exclusively for Dr. Michael Dodds. Staff was friendly but clearly had their hands tied by the overlord. Dr. Dodds thinks he is gods gift to earth & the only proper vet in the modern world. Dr. Dodds charged us over $120 extra in travel services and medication that were not needed and then refused to sign the documentation because god himself did not perform our dogs Neuter, and puppy vaccinations. We then went to another vet and had the paperwork signed in 5 minutes. We were also forced medication on us that we did not ask for. Our shippers had never in 8 years of professional service had a vet decline service in this way". In his professional nature he then also refused to see us again and would not speak with us

Dr. Chen is simply amazing! We have been coming here with our pets for 5 years and have always felt comfortable and trusting with the care she and the techs provide. They take the time to listen, get to know you and your pet, and offer the best advice and treatments possible. Very thankful Dr. Chen and the Kerrisdale Vet team!

My cat had something wrong with her paw, so I took her to Kerrisdale Veterinary Hospital. Our visit with Dr. Dodds went as well as I could have hoped for. He was very pleasant, and I felt fully confident in his assessment of the problem. I was also extremely pleased with how quickly I was able to make an appointment (I called at 8 AM, and got in at 9:30), and with how courteous the receptionist was. It's never easy taking a sick pet to see the vet, but I could not be happier with this particular experience. Thanks.

I went there a few weeks ago to have my cat’s ears and eyes checked up. After the exam, the Dr. Prescribed an ear drop and an eye drop. The bill came out ridiculously high. I got the ear drop and I told them that I would pick up the eye drop later since I wanted to first make sure it wasn’t the same one I had at home. Life got busy and I called them 3 weeks later that I would be picking up the eye drop. But they refused and told me that I needed to do another visit since it was a month after the last visit which it wasn’t! They only care about the money, not only they overcharged me the first time, they expect me to pay at least $90 for another visit to get the medication that was already prescribed!

I really wish I could give more than 5 stars to Dr. Chen and assistants at KVH. I can’t even count how many times we have had our puppy in over the past 8 months and every experience with them has been wonderful. Our dog actually gets excited to go to the vet! We honestly do too, we learn so much from our calls with Dr. Chen. She takes the time to really listen to your observations before offering treatment options. She also asks for update emails to track progress. Her service standards are so above and beyond anyone else. The pricing is fair and you’re not automatically given the most expensive treatment plan, although it is presented as an option. I feel like Dr. Chen provides a lot of value added during her exams. It’s also nice to have a vet with a border collie since they are a “special” kind of breed :)If you can handle a phone call on speaker phone in your car, the covid policies are not inconvenient.We love KVH!