GoodLife Fitness Markham Yonge and Kirk

I would like to address the issue of being denied access to the club despite being an active paying member. On several occasions, I have arrived at the club only to be informed that I cannot enter because of an outstanding balance or dues.This is extremely frustrating and inconvenient, as it undermines the very purpose of my membership - to access the club's facilities and services. It is unacceptable to be denied entry, especially when I have diligently paid my membership fees every other week as required.Furthermore, when I attempted to resolve the issue by contacting your customer service department, I was met with unhelpful responses and no clear resolution. The lack of proper communication and assistance has only added to my frustration and dissatisfaction. As a paying customer, I expect better treatment and prompt resolution of any issues that may arise.Additionally, I would like to bring to your attention the unfair and unreasonable policy of requiring an extra month's payment upon cancellation of membership. I find this practice to be highly unjust, as it essentially forces customers to pay for services they will not be utilizing. I believe that as a member, I have the right to terminate my membership without incurring any additional charges beyond the last paid period. I kindly request that you reconsider this policy and amend it to ensure fairness and customer satisfaction.If your answer is going to be call the customer support, I have already called them and didn’t receive a clear answer. I had no choice but to block the payments from my bank.I will highly recommend everyone to stay away of this gym especially this location.

This location is big and has relatively good variety of equipment, but it could use a deep cleaning - I’ve been to other GoodLife locations, and their team manages to maintain the cleanliness of their equipment, change rooms and studio rooms. And the front desk staff actually say hello/good morning when you come in at these other locations, somehow, only at this one do I get inconsistency in customer service. Kind of feels awkward saying hello to someone who looks like they don’t want to be there in the first place, or is too busy talking to their colleagues knowing someone is waiting for assistance.

I've been coming here for over a few years now and I'd have to say the facility, equipment and the community built at this Goodlife have been nothing short of exceptional. The staff here are extremely friendly.I'd like to point out two individuals that I've encountered during my visits to this facility. I believe their names are Pam and Mojtaba. They are both dedicated and hard-working individuals that consistently go above and beyond to ensure that all patrons receive the best possible service. They have a passion for helping others and are committed to providing an exceptional customer experience. If you are looking for a Goodlife that has a great service and a community, this location would be it.

The whole experience is positive. A lot of equipment with good layout. The problem is the cleanliness of the change rooms and the washrooms. Almost all the time there is no paper toll towels for drying your hands. Other GoodLife locations have cleaner change rooms.

I had to change my rating from 5 to 1. You pride in having a facility attended by thousands each day, it takes common sense to understand even if 1 person uses the washroom once per visit, that’s thousands using the limited number of washrooms and yet you don’t have a person servicing the washroom round the clock. The washrooms are downright filthy and disgusting every time I visit. Public malls have better washrooms where you don’t pay to visit, yet we pay here and this is what we get.

Huge gym - lots of space and equipment - swimming pool - hot tub - steam sauna - lots of treadmills/ellipticals - free weights - squat racks - hot yoga - cycle class - exercise class. BUT it gets BUSY let me tell you - 5pm-7pm - seems to be highest traffic times.If you have a flexible work out routine - you'll be able to find something to work out on. but if you really need certain machines or weights - you might have to wait around for something to become free.The gym is clean and has a good vibe, big mix of young and older folk - the swimming/steam sauna & hot tub - are my fave parts of this gym.

Steven was incredibly helpful & accommodating. Patiently answered all my questions and made sure I had a smile on my face upon leaving the gym. The epitome of top tier customer service! Undoubtedly deserves a raise! Overall well kept gym with an elite staff. Would recommend to anyone and everyone.

My go to place. Staff and Manager are extremely helpful and friendly. They added a few more group exercise classes recently. Clean and well maintained washrooms and showers. Would have been full marks to the club but for the recent stock out of bath soap and shampoos which has been going on for too long (+2 weeks).

The gym is quite big & busy. They have massage chairs which is a nice bonus although they are quite worn out. With the size and dedicated rooms for various exercises I would have expected the group fitness area to be nice & bright & spacious. It's not. The room is very strangely designed & feels suffocating. It's also very dirty. Hair, dust covers the floors and I think I saw some animal droppings. It made me weary to even put my water bottle on the floor (I saw large piles of hair and dust). Clean your studio please & update it.