Checker Limousine

Well, considering we used Checker for my daughter and myself to get to her wedding venue as I thought it would better service than and yes, she was in her wedding dress and the driver did not even get out to open the door for us upon his arrival or at our destination, not impressed!

Our flight was canceled and the Airline send us to our connecting airport with Checkers. First our driver seemed nice and chatty. Well his driving was reckless and way to fast for canadian standarts. He was on the phone texting all the time and playing on his tablet to check for returners to the original airport. Our luggage was to heavy for him (under 20kg) so at the drop off he just opened the trunk and kicked us out, also because it was raining.

Driver of car #191 refused to drive me downtown from the airport because I was paying with a credit card. He actually made me get out of the car!! Unbelievable how I was treated

I have been happily using Checker for work for over 10 years now. The service - from dispatch to the drivers to the vehicles - has always been excellent and I have never hesitated to share positive feedback with their head office. Today, I had the need for transportation with my dog - something I assumed would be difficult to find - so I was very happy to hear that Checker allows dogs as long as you communicate that at the time of booking. I made the booking almost 24 hrs. in advance, provided the details of my dog and confirmed the pickup time for the next day. 10 min. before my scheduled pickup, Checker calls to let me know that because I am travelling with my dog - they may not have a driver for me. I explained that I had made the booking well in advance, had communicated all the details and confirmed the pickup. The caller then shared that there are no guarantees of a driver/vehicle - in general - but especially with a dog - when they’re busy. When I reminded her that I had booked this well in advance, specifically because I had the dog and they were now giving me 10 min notice to come up with an alternate plan - I was basically told ‘not our problem.’ At no point was there an apology - if anything the attitude was more that I should have known this could happen and should have been prepared with a plan B. Thanks for the memories Checker….I will definitely find a plan B!

We use them for company transfer between the airport and hotel. Always late, or 1 out of 2 cars shows up and you wait 15-45 minutes for the second one. Wait on hold for a disinterested dispatcher who might take the time to call a car or check where they are. Airport staff laugh at them.

I normally have a great experience with checker but this last ride left a bad taste in my mouth. The driver showed up on time but drove right past the address he was supposed to pick me up at. I had to run outside and try to locate him. It took me 10 minutes of running up and down the street to find where he ended up. When I finally got to him he never apologized or acknowledged his error. The car reaked of cigarette smoke like he had been smoking in it all day. His driving for horrible. Super hard braking that makes you and all your things fly forward. He was completely lost trying to find my work even when I gave him specific directions. He offered to just drop me on the side of the road since he was having such a hard time finding the place. I'm paying for door to door service and didn't get anything close to that with this ride. I ended up being late for work when I should have actually arrived early had things gone more smoothly.

I pre-booked a limo" a couple of days before my trip to take my wife and I to the airport on 23 February. I picked Checker because when Robert Q uses them to pick me up they are nice SUVs (Lincolns). I booked this myself and received the worst experience. I had to instruct the driver to move the car up the driveway as it was slippery out. He didn't help load the luggage

It pains me to give a horrible review because I have been gladly using Checker for over 25 years. Last night, when I ordered a car to the Boston Pizza in Westmount, the dispatcher called me back asking if I am in White Oaks. I said no, Westmount. He said, there is no Boston Pizza at Westmount Mall. I wasn’t at the mall. But instead of apologizing, he shouted at me, asking how I could be from London and not know where I live or where I was. I haven’t been insulted and patronized, ever, by a dispatcher. I don’t know what’s going on with this company, but I’ll gladly stick to Uber after that. Incredibly rude.

Gone so far downhill. The past 3 drivers I have had were actually awful. I used to love checker, now I'd just as soon get into a disgusting cab then deal with them. Oh, good luck getting them to take any accountability. No matter how wrong they are or how far out of line they are, they refuse to refund you.

Worst limo ride to Pearson airport ever. On the hottest day of the year, the air conditioning of the Checker Limo did not work. It was unbearable. Never again.