Michael's Hair Design & Day Spa

Just wow. A full day spa experience. Friendly', professional, relaxing, truly felt like I was welcomed into their space, phenomenal staff.

Went for my hair straightening, but they burnt my hair. Had a terrible experience. Would never recommend to anyone atleast for hair straightening. Now my hair are so rough, don't know when will my hair be like it was before.

This was my first experience at Michael's Hair Design and Day Spa.Simran gave me a beautiful, and much appreciated pedicure. The staff was friendly and professional. I will be back.

After years of being a loyal client of Michael’s he refused to honour my collected points even though I booked my manicure & facial back in May for early July. I could understand he had to honour people with gift cards first as he said he did not have enough staff to honour the points I had collected. Told him I was very disappointed as I had over 2000 points saved up. He then asked when my appointment was booked , looked it up & said you want to keep it? I said you mean pay & was told yes. I said absolutely not paying for what should be free. Now he is shutting down he only will do it if paying rather honouring previous commitments

I had my first experience with a hair stylist over the weekend, and I will not be returning. Not because of her work, but the organization of whoever schedules appointments. I originally called a month and a half prior and made an appointment with a specific stylist that I wanted to start going to, so was willing to wait. A week before my appointment Michael’s called me and said they had to switch me to a different hair dresser because the one I wanted to see was out of town. They assured me the other stylist did similar work as the girl I wanted to see. I showed up for my appointment and was informed I was switched to a different hair dresser, again. If I had known I would have cancelled my appointment but felt pressured as no one told me until I showed up. My appointment ended up being over 4 hours long for something that typically takes only 2 hours, I didn’t get what I wanted, and the girl I originally wanted the appointment with was THERE working. Overall it put a very sour taste in my mouth and I will not be returning.

Betty has been at Michael's for many years. She is a color expert. My hair is always done to perfection. Color or cut she is the finest.

Highly recommend Sam. When asked about the services she provided and consultation she seems very knowledgeable and has so much passion for her new career. As someone who is also in the industry, I will be booking with her for my future spa treatments knowing I’m in good hands. Can’t wait .

I work in healthcare, needless to say stressful times. Thought I would use some of that very hard earned money for some self are. I was also looking for a new spa to go to, a lot of estheticians I used to go to have moved or gone back to school. I called to book the appointment a little while ago. When I called (10 minutes before closing) the woman said she already shut everything down and so she would have to call me the next morning. No problem. She called the next morning advised that The Temptation package which came with a lunch would have to be a take away meal as they can't serve food during COVID. No problem. The day before my almost full day spa package I receive a call asking if I can come in an hour earlier (so 9:30 am instead of 10:30 am on my day off) as another customer wants to get in to see one of the women who is doing my treatment. No problem. I arrive 10 minutes early. Chilly reception by front desk woman whose voice I recognize as the person I called who said they couldn't book my appointment and they would have to call me back. I had the message...fantastic. The facial...left under steamer for 7 and then laid with mask for 20 minutes. Other spas while you are laying there all that time give you a foot, hand, and/or scalp massage. This was not the fault of the esthetician...it appeared how they do the service. Had different woman for the mani/pedi. Very friendly. Both of the esthticians were lovely and good at what they did. I asked about the lunch and they came back and said no lunch but they would remove cost from bill. Came back to front desk woman to settle up. Even though the facial wasn't the best I had everything else was lovely and thought I would book again in 6 weeks. I was given the total of $327. So not only was lunch not taken off it appeared I was charged more for something. I wasn't told what that was. No problem. I was surprised when it didn't take tip...I said oh no place for tip"? A harsh reply "no it doesn't take tips we only take cash...there is a bank machine right there". Heavy sigh...no problem. I take out $60 for tip (bank machine at the entrance charged $1.82 for me to tip)...her abruptness should not impact the estheticians. I come back with the tip and she asks if I "want it split between the 2 women". I say "yes" and I that "I have two questions for her". (I'm now starting to think if I really want to come back because of her attitude.) She clearly has not heard me or wants me gone. She starts moving papers around and I'm just standing there. You know when it's obvious someone is trying to ignore you...this was that moment...she finally looks up with the 'what do you want now look' and says "Yes?" Okay now we have a problem. My sweet voice and calm manner are gone with...my tone moves to boss mode and I say "I said I have 2 questions". I ended up only asking one (it was a gift certificate someone was to have left for me there...they forgot...told them please for somewhere else. She was rude from the very first phone call. I spent $400 today and was ready to rebook. She didn't even ask me if I wanted to reschedule. Fortunately Michael has an excellent reputation so she won't single handedly ruin his business but unfortunately I will definitely not be going back. It totally ruined the $400 de-stressing experience I wanted from these busy