Kiehl's

After going to almost every Kiehl's store in the lower mainland, the lovely woman at the Surrey outlet managed to get me what all the other Kiehl's store could not. The other stores instead of going on line and checking to see if the product I was after was available at any OTHER Kiehl's store (it's one chain of stores right?) they were more interested in putting me on a waiting list and getting my email address so they can send me endless advertising.This woman at Kiehl's in Surrey gave me her information and told me to contact her if I ever needed anything. Wow, she understands customer service unlike the young girls in the Vancouver stores.

Been a Kiehl's customer for many years. Service is always thorough; unfortunately it is not consistently efficient at the Guilford location. Kiehl's ready skin assessments and recommendations are great, but I find the introductory info and assessment pitches not always fitting to every situation. I would have appreciated if the rep really listened to my requests and purpose of visit and showed more consideration that as clients, we may already be using products differently and not always by the prescribed concern and regimen. It was really strange that a rep would quickly say that the items are not for me and be reluctant to share samples of personal choosing. This particular experience was not great, but my other store visits have been fine. (My best experiences have been at Kiehl's beauty counters!) This aside, I adore Kiehl's products and would highly suggest store visits if you are keen to get consultations and are new to Kiehl's products!

This past Wednesday I had an AMAZING time at Kiehl's! For the past few months I had been using product after product trying to heal my skin. Even prescriptions from the doctor hadn't been effective, but the products at Khiel's fixed everything in one night! I honestly wasn't expecting much, so it was truly a shock to see my skin heal completely overnight. However, the best thing about my time at Kiehl's was the customer service I received! Angela spent over 20 minutes with me, testing many different products for me to use. She was enthusiastic, funny, and very informative even at the very end of the day near closing time. She answered all of my questions, created a personalized care plan for me, and overall did an excellent job of building a trusting client relationship. I deeply regret walking by Kiehl's so many times in the past and I know I will return here in the near future. Well done!

Unsatisfying customer service experience. I like the kiehl’s products so I went this store often, however, when I entered the store nobody welcomed to me. And it was busy with other customers so I can understand it. However, it was really hard to ask some questions about the products and price.

Kiehl's products are the best. No questions asked. All of the men's products have real integrity. Their lips balms are the best. This is the place guys to buy product for your girl. If you keep your empty bottles and bring back 5 at a time you receive 15% off your next purchase.

I was in the mall for shopping! And was looking for the extensions. I walk in the store . I was looking at the wigs and extensions. The staff was so rude. The girl working there told me not to touch the stuff I am looking at. How someone can buy the stuff before making sure it’s the right product . Instead of giving me info about the products the girl showed the attitude and very very rude. I left buying anything. Won’t recommend to go there. No wonder they have so many bad reviews.

I loved Kiehls for a significant amount of time. Purchased multiple different products religiously every couple of months. I switched over to the water cream which I enjoyed but then noticed it started burning my skin and become very uncomfortable every time I used it. I would purchase 1-2 back ups so I had a unopened full jar and considering everything was on file I took it back to return because I was unable to use. She refused to take it back without a receipt even though everything is apparently on file. I also had 12 recyclables to return because every 5 you get $16 off. She took them then walked away to help someone else. She was rude and had no intention of putting my bottles on file for next time. I reached out to customer service 3 times and no response. I’ve written off Kiehls completely after these experiences. Everything that was purchased for me for Christmas will be returned and I will never support this company I was once very loyal to.

Manager here is absolute bonkers. Super rude and dumb. Can’t probably see and understand the receipts so forget about her understanding the numbers. The band new employee on training got the numbers rightaway and was doing the right calculations. She interrupted her employee and was doing it all wrong when the employee had to explain to her. I told her I won’t be ever returning to this store as it has a manager with zero customer service skills and zero Brians and she goes I hope you don’t. I hope the head office revisits their decision. If having a manger who knows what customer service means and has a bit of brains if not too much to do the basic job. May be the higher management can get the employees to train her.

This was my first time at a Kiehl's store. I walked in there because I was frustrated by the service at Sephora and was hoping to have better luck at Kiehl's. The skin consultant at Kiehl's was very helpful , she spent about 15 minutes with me to test my skin type and recommended skin care products that were best suited for my skin type. She also have me several type of testers for hair mask, hand cream , sun screen and serum.I will definatly be going back there.

I’ve never more uncomfortable in a place than I did today with my fiancé. We were there to stock up on our regular stuff. The girl came over asked if we needed anything like normal and when we said oh we’re good she stepped backwards 2 FEET. Still staring at us. Not talking just watching us for 3 minutes until we grabbed what we needed and walked to the till.Honestly I rather order online from Sephora then go into this place.