LifeLabs Medical Laboratory Services

The area from where the blood was drawn on my arm has swollen, turned blue and is paining quite a bit since yesterday. I have had blood drawn before as well from other clinics, but this has never happened. I think the nurse was not able to locate my vein properly.A lot of people have posted reviews about the behavior of the staff, but I hope my review shines light on lack of training for nurses as well. I would not want anyone else to go home with a swollen and bruised arm like mine.Please avoid this location if you can.

I had a very pleasant experience with this lifelabs location. I was completing my 2 hour pregnancy glucose testing and received great care and attention from Arlene. I truly appreciate when medical professionals go above and beyond to make their patients feel comfortable and cared for. Thank you, Arlene!

Hate going here. It's always something. This time they were OK mood but the person who drew blood deliberately was holding the needle at a weird angle- it felt as though she weaved into and out of the vein and held it. It felt like the needle was about to stick out from within vein. Huge bruise that still hurts and my wrist area still has a pinching feeling even though she didn't put the needle there.

I visited this clinic for the first time hoping to get a blood test and I was appalled at how rude the Receptionist lady with the short blonde ish hair was.Rushing to get there before it closed and not realizing masks were required as I hadn't been to get a blood test done in a while. She first rudely indicates masks are required as this is health care" when she easily could of been polite about that. Asks to look at my requisition form and then goes on to abrumptly say this is an AM appointment which I hadn't realized and then goes on to tell me to come in the morning before 10am. I was too stunned at how rude she was to even retaliate and was not in the mood to even entertain that. She could have offered to book me an appointment. I had been hoping to get in as it's difficult to come during work hours. Had she have asked it would have been a different story instead

I had walked in as I had an appointment next door for Ultrasound. Receptionist was very courteous and the Nurse was also very polite. In all these years I got my blood work done, it is the first time a Nurse advised not to pick or exercise for 3-4 hours. Overall it was a good experience.

First time going to the lab at this location, and this is one of the worst experience I have ever encountered. The nurse poked the needle in at a weird angle from left to right. Apparently that is not how my vein goes, the blood goes out very slow and it has never being this painful before with my past 30+ blood tests. I have to ask her to take the needle out because it's so painful and I need to draw 10 tubes of blood, just can't stand it. I asked her why she didn't poke the needle in the direction of my wrist to shoulder, which is how most nurses poke. She said my vein is not in that direction, she is simply following my vein's direction so she poked from left to right. Not to mention before she started, she touched my vein more than 10 times to try to decide where to land the needle. I said I am not feeling comfortable doing this, she asked another lady in to do the blood work. It took the lady one touch to know where to land the needle, and needle in the direction of my wrist to shoulder, no pain at all. Right now I can still feel the pain from the needle where the first lady poked in. It seems like she cut over my muscles to get into the vein, very unprofessional. If it was not the second lady who has done a great job, I would have put 1 star. Try to avoid the lady who touches you 10 times to try to locate your vein.

Good day. I wasn’t at all pleased with my experience at the clinic. It wasn’t just my interaction with staff but also what I observed of them while waiting.First, people are not going there because they want to. Your clients are there to get tests that in the best of situations are for prevention measures, in the worse to help diagnose an illness or measure the effectiveness of ongoing treatment. With that said, your reception workers shouldn’t be so cold and unwelcoming when we check in.Second, I witnessed a male questioning an older women just before drawing her blood. I couldn’t understand why he thought it was necessary to question her up to three times when is her birthday. After answering with her birthdate the first time (and each time following), you could hear the confusion in her voice when he repeatedly asked it over and over, until he finally said that’s not what I asked you. His issue was that he was asking for when is her birthday and not when she was born.Third, signs everywhere say that the seating and equipment are sterilized after a patient gets up/before a new patient sits down. I didn’t witness that after use and when a new patient sat down. Other technicians may follow this procedure, mine didn’t.Lastly, having recently learned about Staff infections I am concerned that the technician gave me the faintest swab passing over the area I was to receive the needle, only two times with little to no pressure.My intention is not to trash this clinic but provide feedback required for the need of obvious improvement.

Went to this lab and I’m impressed! I know I have a tiny and difficult vein but this sweet young lady Jackie took my blood she got it at first try! I didn’t feel anything! She worked Very efficient, well skilled, she knows what she’s doing and very professional! She’s nice not just for me but to all patient coming in this lab!

Worst experience I have ever had with a blood test. They took so many vials of blood that I passed out (no warning of how many they were taking or questions as to my tolerance with blood tests). The worst part was that after passing out they left the room and completely ignored my husbands request to get me a bed or somewhere to lie down. So I remained lying on the floor for 10 minutes before I was able to get up - all the while being pestered by different staff members to leave the room so they could use it for someone else. Could not believe the service, would never go back or recommend.