Expedia Cruises

Kaitlyn and April, they were really helpful booking air tickets for me and my dad. Very knowledgeable and great customer service. They charge $84 for each ticket, but it is reasonable.

I have used Expedia Cruises for over 8 cruises in the past few years. Their customer service is excellent and they are all very knowledgeable. They get you the best rates and deals out there. I would never use any other agency.

WOW!!! Such a great experience! We recently booked a cruise through this office with Shirley Wong. Her attention to detail and finding the right cruise for us was above and beyond. She even found a deal where the flight left from London versus driving to Toronto. It was an all-inclusive" cruise where the party started the minute you got on the plane and all details were taken care of. No extra bookings or hassles. This kind of deal is not available on-line! I highly recommend giving them a try!"

In 2021 we went on our first cruise. We did all the planning, cruise, flights, transportation, hotels, transfers, dealing with the cruise line on our own.It was not an unpleasant experience but we thought there had to be a better way to deal with all the time consuming planning and dealing with different companies.We reached out to several travel agencies and after interviewing them, we decided to work with Expedia Cruises on Fairway Road, Kitchener.Stephanie, our travel agent extraordinaire has become a great partner in our travels! It’s such a simple process with her.We simply tell her where we would like to go, what we would like to see, what our bucket list thoughts are and she comes back to us with several suggestions to choose from, levels of service and various times to travel. She’s always quick with ideas that fit our budget, our time constraints and as she’s come to know us, she has shown us a genuine keen ability to make our dreams come true.Stephanie’s office thinks of everything. From our front door on departure, to our return home, everything is laid out. That’s how we like it. We can even plan for less structure if we want, no problem.On a recent flight home from Australia, our connection to Toronto was missed due to weather. Unlike other passengers that spent hours finding connecting flights, we received an email from Stephanie with connecting flight confirmations and a room in a hotel for the night. She took care of this late on a Friday night when the office is normally closed.We had to cancel an adventure over Christmas as I caught COVID the day before we were to fly out. I called Stephanie and within days the entire trip (cruise, flight, excursions and hotels) was refunded. Stephanie took care of this over the Christmas holiday!We have come to know Stephanie as she has come to know us. Anytime we reach out to her by phone or email, she’s sure to get back to us in very short order.

We decided to go back to using a travel agent on our first trip to Europe. Having Lisa as our agent undoubtedly was the best decision we could have done. Her knowledge of the areas we wanted to see full of the very best suggestions from where to use a private driver to enable us to see as much as possible to where to stay and otherwise unknown places to visit. Upgrade when on Celebrity Cruises to enjoy Lumiere! What an amazing trip! Thanks Lisa!

My wife and I have booked numerous cruises, on a variety of cruise lines, through Stephanie and have always received outstanding service. She always responds promptly to phone messages and emails. On a couple of occasions has totally exceeded our expectations in the way that she has negotiated with the cruise lines to either obtain a better price or to obtain reimbursements for a cruise cancelled by the cruise line. As a result of this great service we continue to book through Stephanie.

We have used this location for the last 5 vacations, land and cruise. We found the customer service above par, they are very professional and helpful. Our vacations are always seamless. We definitely will be using them again in the future.

Madeline at the Fairway Rd. location is wonderful. She helped my wife and I plan an amazing cruise to Tahiti. Everything went smoothly from start to finish and she took care of all the details and arrangements. I would highly recommend this Expedia CruiseShipCenters location. We will definitely be back to book our next trip with Madeline!

My experience with this branch of CruiseShipCenters was the worst. The travel agent I worked with was definitely, not one I would recommend. I honestly can’t believe she still has a job there. I would request information and get a minimal response. She failed to reply to emails and phone calls. When she did get in touch, her hurried response made us we feel she was too busy to deal with us. I spoke to the manager at this store and she admitted that this employee has a history of this type of communication. Her lack of contact and communication contributed to our missing our flight and that coupled with the impossible phone contact to get it resolved was a nightmare. I will never deal with this branch again. If you want travel agent help with your cruise do not go to this office.Lucy GM

My husband and I have benefited from the services of this travel agency for many years now. Even when travel complications arise, they rise to the occasion and take care of everything. We no longer book our vacations online thanks to their competitive pricing and vastly better expertise. Our friends now have also become loyal customers.