CAA Niagara - Niagara Falls Branch

We needed a tow and CAA was very helpful. We purchased a membership and the agent was very informative and efficient. Price seems very reasonable for what you get.

Today I had to have my car towed. After waiting about 45 minutes the truck came. A young man named Daniel got out if the truck with a smile on his face. Very pleasant and professional. Realizing I had been waiting in this heat, Daniel offered to let me sit in the cab to cool off while he loaded my car. Your kindness was much appreciated.

I pay so much money every year for my plus membership, and whenever I am in need of a tow I have to wait over 2-3 hours, and it’s not like I can leave the car there and grab a ride home I have to wait in the cold for 3 hours so I can show them my membership… as if my id isn’t validated over the phone anyway.Extremely ridiculous and unacceptable wait times!

Jody was extremely rude. Poor customer service, just like the other reviews say. Will be cancelling membership and switching to another provider

This is a good word for the CAA Niagara Falls, very helpful from the girl who answered the phone this morning, to the very helpful guys who changed my battery for me, Kent #51 and Brad hope I got his name right! Very respectful great Customers Service. Thank you CAA.

What an amazing group of people working at this location! They are always pleasant, regardless of how busy they are. And always super quick to help! They also ask us questions pertaining to whatever service we might be looking for, and guide us accordingly! Instead of just dealing with our initial question and sending us on our way! Highly recommend these guys!

Absolutely awful experience. My car broke down days ago about 2 hours from home. I called caa for roadside assistance, but they said there weren't any tows available until the next day. This was already an inconvenience seeing as I'm now stranded from home with no possible help. I had to get a hotel and call again the next day.Because of this I had to obviously push my car off the road and somewhere safe. The closest parking lot was a large gravel area WHICH HAPPENED to be the lot of a shop. I then called the next day for the tow - Jody took the call and told me that it couldn't be picked up because it was at a shop.Sorry, but I had only pushed it into that parking lot because your service WHICH I PAY FOR and have been a member of for several years, wasn't available. When i actually needed roadside assistance, it was not available. How does that make sense?Jody was extremely rude and said there's nothing that can be done. She then hung up when I tried to explain the situation- how it's not at a shop and how I only pushed it off the side of the road because I couldn't leave it on the side of the road overnight.

Would like agents to call client in timely manner. Message on telephone indicates you are next and no one is waiting. 20 to 30 minutes later you are still waiting for your call to go through. Service level unacceptable - not responsive.