Ply Gem Canada

Horrible service. We recently moved into a 4 year old home with their windows and 4 of the windows all have leaks and/or condensation between the panes. Dealing with them to fix them under warranty is such a hassle, and they take FOREVER to get back to you about anything. I've been on the phone with them several times and they've basically ignored any requests.I'd definitely recommend going with someone else if you have the option.

I have never seen such a bad customer service. They charged one of my customers credit card for a house I was building for another customer. They forgot to order windows I ordered and paid for in August. Then I decided to cancel all my orders because of their incompetence. Guess what? They processed a refund of $40,000.00 on one of my customers credit card again when I'm the one who paid for them...And don't try to reach out to them after, no one answers the phone or returns your calls. Pretty incredible!

Any problem we have ever had with product they have been so great at getting replacement parts immediately.The company has been great to deal with

They brake our front window glass two times

Bottom line: great service, especially after sale. I’ve used Plygem doors and windows exclusively. I started because I think their look and styling suits my contemporary designs, however, I’ve stayed with them because the service has been really, really good. Overall value for dollar is best in the market in my opinion.

Poor customer service with communication and deadlines! We ordered our one window in the beginning of April 2022 with an understanding of a 8 week wait. Left messages and have to call several times only to hear that it’s Calgarys fault and Kelowna location doesn’t know when….?????? Had we known supporting local meant it came from Calgary we would have gone somewhere else! I do not recommend this company!!

Nightmare Company! Oh how I wish there was a -10 option. This is by far the WORST service you could EVER ever imagine We built a new home just over a year and 1/2 ago and of 50+ trades that work on your home, clearly this was the absolutely worst.We spent close to $50k for our window and door package. Wrong door sizes, missing parts, missing screens, door handles falling off, big issues with several doors/ windows is a start.They must have a revolving door of staff since we've talked to close to a dozen staff / managers/ service people that are no longer there.To sum it up:30 plus calls chasing them to complete our contract2 service calls fulfilled (but missing parts or didn't have the instructions to do the job)17 months later and still in-complete.From customer to potential customer - I highly highly recommend NOT doing any business of any nature with PlyGem in Kelowna. I'd be highly surprised if they are even in business in the next 6 months. I haven't met one person yet who has even had an OK" experience with PlyGem."

It would be nice if you actually service your products once installed and defective!We have been waiting for 4 months now for your service and you don’t even bother with customers that just bought your products! We have been calling numerous times and all I hear “we are very busy but will call you shortly with a service date!” And of course no phone callThis is a new home and almost all Windows and Doors have defects.You guys are a joke!Do Not Recommend them at all!!!

After paying deposits receiving delivery dates PlyGem never met delivery dates. As a matter of fact they pushed my delivery date by 30 days. Further to this they damaged a nailer strip on a large patio door on delivery by placing it upside down outside of my home on large rocks damaging the nailing strip.Now no windows or doors AND NO SERVICE. NEVEDR AGIAN.

Customer service was brutal. I ordered my window package in the first week of November 2017 with a promised delivery date of mid December 2017. Finally in late February 2018 (after turning up the heat) I was told that all my windows were finally ready. They demanded full and final payment before delivery which I had no problem doing, since they assured me repeatedly that ALL my windows were ready. I dropped off a bank draft and a few hours later they showed up with about half of my order. It took until mid-March when the balance of my windows were finally on site.The windows are actually quite decent, but being lied to repeatedly gets old very fast. And the demanding full payment" for half the order when they were two months late