GEARS Bike Shop Mississauga

Stood in the store for a solid 5 minutes before anyone decided to say anything to me. Guy who helped me out came off as a bit rude, and said that they couldn't order a part that was needed for a repair because...it's on Amazon and they can't order from there (why?) I get that there's corporate company policy but this just feels like a slap in the face of what customer service means. They also really need to invest in ramps and automatic doors for this place. IT'S A BIKE SHOP! people don't wanna fling the door open with one hand and haul their bike through down some stairs, super annoying.

Nice place , the staff is friendly.I want to thank Mike to take care my bike anytime.The service is good and fast.

Excellent experience. Very friendly and knowledgeable staff - made my visit a pleasure. I wouldn’t go anywhere but here for bikes and gear.

I had a brake cable that needed bleeding. At the time I was unaware of it and just had a weak squeaky brake. In hopes GEARs knew what the problem was, I brought it hoping warranty would cover it as I had bought it recently. They said they would take a look, not mentioning any parts they might add. Ended up not figuring out the issue and just charged me for a new brake pad and labor. The bike worked for 5 min when I tested it outside. I then used a day later, same issue occured.Bottom line, get your bike fixed at a local small dealer. Most big brands just want to take your money. Better yet, learn to fix it yourself, bikes are very easy to learn. I learned that Im not gonna bring my bikes back here again. Hope this review helps.

I bought my bike less than a week ago and apparently was going to take between 7 to 9 days to get it assembled. I was lucky to get it so fast!!!However, I Can’t give a 5 star service because the sales associate that was helping us told us that in 5 to 10 minutes She was going to bring my bike and at the end she left us waiting more than 30 minutes!!

Extremely friendly and helpful staff. They were careful to ask about what services I wanted and explain why they were needed for my bike. Helped solve me endlessly replacing my own tire tubes, wasted money not getting it done by someone who knows what they are doing.I also felt zero sales pressure, only well informed of my options. Would recommend this shop to anyone.

I am super chuffed that the breaks on my bike are way better now, so great job there. However i got to say the reception at the store could be a little more friendly and welcoming. Walking in, it was hard to understand who were the employees and since no one greeted I found myself just standing around by the repairs counter. Being new to cycling it's already a bit intimidating so a smile and a hello

The shop has a good vibe, friendly staff.I dropped off my bike for the 4 gears service, which includes greasing bike comp. and a safety check among other things. I had asked if it was a good idea to try and fix the bike or buy a new one, I was assured that the old one would be good to ride after the service.When I picked up my bike I noticed the suspension was untouched, when I asked about it I was told that they cant do anything about it because it was an older design, and the components were worn out and should be replaced.The problem here is that I cant ride the bike with busted suspensions, it’s unsafe.I wish I was informed about this without me having to notice and ask. 300$ later and I can’t really ride the bike.Quite a dissapointing experience.

Had the best experience buying a new road bike here!Everyone in the shop was extremely helpful and kind, and I could tell that the environment was really great. Everyone was incredibly professional, knowledgeable, and spoke not only to customers but to each other with respect.Special shout out to Ron who really took his time to help me pick out the right size frame and shoes for my specific/varying needs. At no point did I feel like I was being upsold something I didn't need and I really felt comfortable in trusting his professional opinion. He was extremely thorough and took his time answering all of my questions and really explained everything to me (pros/cons etc) so that I could make the best decisions for myself.Ron also made sure to teach me and give me some pointers on how to clip into and out of my new shoes/pedals before sending me off which I really appreciated.Honestly some of the best customer service I've ever had.