SEPHORA

My last visit at Sephora was but a dream. KAT is the employee who helped me.I appreciated 3 main things about our interaction:1. She did not lie:When I presented her with my dilemma, Kat, said: I do not know, but we'll find out. She did not lie about knowing the answers, she tailored the experience to my needs. The fact that she did not try and lie, makes me trust her 100%. I would definitely always try and find her for help.2. She was curious:I TREMENDOUSLY appreciate the curious nature of her questions. She did not try to tell me about other people's experiences, but drawing from it, to ask the right questions. I believe it requires some level of empathy, to put yourself in someone else's shoes and ask the pertinent questions. THANKFUL for that aspect of our exchange.3. She actually provided me with insight:I bought the AMIKA BLOWDRYER and wanted to purchase one of the line products along with it. She was able to ask me what my experience with other products was to really let me know about what I COULD get from the oil from the AMIKA line. I ended up going for what I usually go for, the Moroccan treatment oil, but the back and forth was insightful for both of us. I gave her my insight on how some oils perform on my type of hair and she was so receptive of the information... it was spectacular.(Bonus)4. She did not shy away from my questions, and accepted the ''challenge'' like freaking CHAMP:What I mean here is that, KAT, did not try and divert the topic at hand. She did not try and find someone that LOOKS LIKE ME to help me. She handled the whole interaction with such poise, understanding, and expertise.Whenever I was asking her questions about what other clients that have the same hair type as me have said, she had answers, which made me believe that she can ACTUALLY CATER TO DIFFERENT populations, groups, etc. and relate.All in all, Kat was fabulous...I loved her, and it was a pleasure typing up this review for her. She deserves it. She was fantastic.Good job Kat, and I wish you NOTHING BUT SUCCESS. CALL ME, IF YOU WANT TO OPEN A YT CHANNEL SO WE CAN REVIEW SEPHORA PRODUCTS ♥♥♥Meow meow.

Beyond disappointed with the cashier experience today. Vanna was extremely rude, impatient and showed no interest at all in serving customers. It was also my birthday month and I had mentioned my free birthday gift. She flatly said we're out. It's the holidays you know."I know it is busy with the Christmas holiday season. However customers still should be treated with certain level of respect and customer service. Perhaps even a smile. It goes a long way!I would like to mention that the young lady who helped me pick out brown gel was amazing! Super nice and knowledgeable. I wish I had noticed her name tag."

This was the first time I had terrible experience at a sephora store. Their customer service is horrible and staff is extremely rude! I asked a lady to help me out with the foundation shade and she sent me to another lady who was just terrible and irritated to being with. She used the shade finder in me like 3 times and when she finally found it. She didn't even let me see which was it! She told me to check my email.i asked her for a sample and she told me, we don't do that here. You need to buy it." Not sure if sephora changed its policy or this girl was plain rude! Not gonna go to this store agai."

I'm not a makeup-and-nails kinda gal. My friend however is, so we visited this store at her request.It does offer a staggering array of product. It was nice to see foundation in brown shades darker than Malibu Barbie Doll"

I did a same day order online. I got 2 items and got an amazing deal with a coupon and gift card. Then suddenly one the items is out of stock so they cancelled that item. I wanted to cancel my whole order to get the discount another time and it literally said to cancel your order chat with a representative" so I did and they can't even do that. I ordered it 30 mins ago and apparently it's "out of the time frame".Don't have items on your website that are out of stock and let people cancel their orders when it's your mistake."

I'm posting this because I had an absolutely horrible experience at your store. I was looking for assistance regarding a product and a very rude and unprofessional young woman dismissed me like I was some peice of trash. She ignored me when I requested her help and once she finally adressed me she rolled her eyes in such an unmistakable fashion I was actually shocked and speechless, her name tag said Vanna" on it. I put the product down and left the store immediately after and wont be returning

1 incredibly rude staff member that I experienced at cash. She was impolite and disrespectful when all i wanted to do was exchange an item. She was looking at me sideways and was hesitant even though i was within the return policy date and the item was clearly never opened! Will not be visiting this location again

Ultimately disappointed and disgusted by the customer service in that store. The so call manager Laura was rude, shouting, and aggressive over a simple product return. She didn't hesitate to lie and I had to call her out. Please do not waste your time and your money going there. The staff has zero respect for the clients, and they don’t care since Sephora will not take any accountability. Terrible place to do business with.

I went there today with my 8month old daughter, my hair was a mess and I had no makeup what so ever on my face. Stephanie helped me with finding my shade of foundation and primer. While doing all of that my daughter was climbing all over me, and saying hello to Stephanie. Stephanie was so kind, so patient, and just a really lovely person you totally would want to spend your entire day with. Truly such a beautiful person she was. Thank you Stephanie for showing the kindness you don't see too much these days ❤️