Southbank Medical Centre

Mostly good experience. Someone commented to come before open, this is good advice. I made sure to be at least half hour early, and I would be top 5 in line before open. This was in winter mind you on cold days, so earlier might be ideal in better weather as it gets busy really quickly. One receptionist was really sweet, the other didn’t really have time for me but no big deal, I find this to often be the case at doctor office reception.Dr. Morkos is an absolute gem.I really dread going in to see the doctor, especially walk-in, but she was so empathetic and helpful. My experience was great for that reason.Thank you.

Im embarrassed that I had to even come back to this place as a last resort since I’m in extreme pain. Receptionist is extremely rude, she rolled her eyes at me for a simple question that I asked. I’m surprise they still have Sue working here still considering her lack of customer service since it’s the medical health field where it should be mandatory.Do NOT come here. I’d recommend going to wait 7-10 hours at the hospital than to have this experience.

This clinic is helpful if you need to see someone urgently and your family doctors is closed and you don't want to wait at the hospital for many hours BUT it is very dirty and unsanitary. I have been here a couple times on a Sunday and the line up was very long once, short the next time. It really needs a deep clean done and some renovations. Friendly staff.

I went there because my daughter had a high fever. Was well recieved. They offered to text me when it was my turn. The doctor was brief but explained clearly what was wrong, answered my questions gave me valuable information.The comic was clean and seemed well kept. I appreciate the screens they added to the waiting room. I recommend

One of the worst experiences I’ve had. Stood in line for an hour outside. Then an hour inside. Lady in front of me collapsed. They had no wheelchair. Receptionists stood there motionless. Doctors came over but were not coordinated. No room with a bed available. Truly shocking. Back to waiting. No CC, after all of that if you don’t have cash then FU. Got here 3 hours ago. Still waiting to see a doc. Wow. This is Canada? Ottawa? Wow.Dr. Anis Khan was very pleasant and respectful. I read the other reviews while I was waiting and I did get worried. But I must say the interaction with him was actually very good. He got to the heart of the problem easily and explained everything very well and how to properly take the medication. I’d recommend seeing him for sure.

I came here early October 2022 then went for bloodwork a couple weeks later across the street. it is now March 2023 and STILL no phone call, email, or letter of any kind to get my test results. I called them and the voicemail is useless. my anxiety is high because I want the results but heard nothing. I dread going back there. if you want to go for testes and get absolutely nothing back, this is the place for you!

I rated this place high last time but omg we are back to covid era service. 3.5 hour wait even when we had a booked appointment. Ridiculous!Cons:1. The receptionists aren't friendly. Note to the receptionists: Patients are already frustrated by the ridiculous wait times of Dr. K and walk-in clinic. Your attitude and behavior aggravates them instead of easing the situation. I understand some patients are difficult, but many of us talk to you politely only to receive very cold/rude tone of communication from you.2. Dr. K's receptionist NEVER picks up the phone. Leave a voicemail and you'll get a call few days later. And if you miss that call and they leave a voicemail....well you're back in the cycle of call and no pick-up.3. Silly question you'll get asked: Who's your family doctor?" by your family doctor himself. It has happened on multiple occasions

Shocked at the service and hygiene of this clinic. Treatment rooms were absolutely FILTHY and not hygienic at all. I think this clinic needs to be reviewed by Health Canada. Both the staff and the doctor I saw were rude, and I witnessed the reception staff being rude to elderly patients.

The receptionist who was working today on June 14/ 2023 at 5:00 P.M in the walk in clinic is so rude, she want to prevent me and my daughter seeing the doctor although the clinic was empty and the Dr. Is there.This is because i didnt wait in the clinic !!honestly people who work in clinic they need to know how to treat sick people and be kind with them, but in this clinic and with this lady you will have the worst experience ever !!Please go and teach your receptionist how to treat people and let her take some courses to know how to deal with people and to be polite. I don't know how your hire a rude people like her and with all the bad reviews that you have you keep her working in the clinic.

No complaints! Went in Sunday for 8:40 to beat any lines and was out by 10:15. Reception was nice and doctor was quick but kind. He gave me an extra month supply of medications because he knows how hard it is to see a doctor nowadays. Mask is mandatory even for non-viral/sickness visits so make sure to bring one as they don't offer them. Clean and not bad for space. Offers to text you when they are ready so you don't have to wait in line.