Mr. Lube + Tires

I am completely blown away by the service I received here. I decided to come here because I thought it was time that my car needed an oil change. When I drove up to the bay area the service tech checked my oil and came back to tell me that I could still drive another 1000 to 2000 km before changing it. He even took the time to explain what to look for when you need an oil change. Most businesses just care about the bottom dollar - it was really refreshing to come here and have the staff care about what I needed and help me understand. Will definitely be returning here for future services. Thank you ❤️

For the best service in Nanaimo come to me lube! Don’t trust the dealer always get a second opinion! Mr. lube will be your one stop car shop for anything maintenance or service related! Come see Shelby or Derek for the best service in town! Thanks again for saving me hundreds!

DO NOT GET YOUR OIL CHANGED HERE!! Super unprofessional, the guy was complaining the whole time, and he had to ask multiple times what I wanted done. After they change my oil and I started up my car, it made this horrible grinding sound and completely shut off. My car had never done this before but now does this quite often. Was given no receipt or sticker of when you get my oil changed next (in hindsight I shoulda asked but it's usually just given to you). I also asked them to check if anything else was low and they said everything was fine. Took it to Great Canadian the next day and they said they overfilled my oil, didn't clean up whatsoever and that I had a cracked water pump and had no coolant left. For the love of your car do not go here.

Two stars because they got the job done. However when i pulled up employees just standing around , took several minutes just to greet me. Then they had to pull their own vehicle out of the bay just to get mine in. Got my oil changed while fella was working on his own vehicle in the middle bay banging on it like crazy. None of them were wearing mr lube required clothing, no coffee offered no water. Guenter would not be happy how the shop is being run. I would really like him ( the owner ) to get a hold of me.

Went there to change my tyres last week. One of the staff said they were in staff shortage so he told me come later and he gave me a specific date. Well today was my third time visiting Mr Lube and they said the same thing. “Short staff”.

How could I not 5 star a place that fixed my flat pro Bono. Keep it up. Fast and friendly.

Needed an oil change, When I arrived, I was waiting for 15 minutes for a door or bay to open, no one came out, on a previous visit three days earlier, I was told it would be a wait of over an hour. I understand things can evolve when working on someone's car, and a couple days and 76 kms later isn't going to change much on condition of oil. I have done this work in the past, and understand fully time can change, however to not even open up, on time or have the time to inform your customers of staffing problems, costs you clients. Sadly this location is no longer a viable choice for me. Do not respond, I know this is not the owner responding , but Mr.Lube's service department on the mainland, trying to resolve a dissatisfied customer. I will be choosing Midas on Hammond Bay Road for my services from here on out. If I was allowed to rate a 0 stars, it would be the case.

I had my wife's vehicle in for an oil change at this Mr Lube last week. I have been taking our vehicles there for a few years now. It's convenient. Service was always good. However this time the service was less than stellar and if I hadn't been driving the vehicle, may have caused a lot of damage to the vehicle because the day after the oil change I could smell burnt oil. When I checked under the hood I realized they did not put on my oil filler cap. There was oil sprayed all over the hood liner. When I called the manager his answer was I apologize". He didn't give me his name

My Mom's car was showing only 5% oil life so I stopped in here and the technicians took one look at the oil and refused to perform the service. Oil still looked brand new and full, I wouldn't have known better and paid for service anyways but the staff today made sure I didn't. Even reset the oil life in thevcomputer for me. Thank you!