DYMON Storage Prince of Wales

The client experience at this location is absolutely outstanding! Kristen and Teagan answered all of our moving related questions with patience and exceptional customer service. Upon further inspection of their retail section (which was immaculate and highly organized), we were lucky to find storage options that we never even knew existed at very reasonable prices. We will certainly recommend this location to anyone else who has storage needs in the Hunt Club area. Thank you so much again for being amazing at what you do :)10/5 stars

I never write reviews but I had to for the amazing service I received at the hands of Teagan. She is the most amazing employee and seriously deserves a raise. She made me feel very comfortable and taken care of as a customer, she explained everything to me really well and was super helpful on my moving day. Very personable and very patient. Honestly and truly, she’s an excellent employee and dymon storage is lucky to have her.

Used their moving service. The rate is better and their min hours is lower than most services in Ottawa. The two guys were great. Very fast, very careful, and very friendly. They even showed up early and were still done ahead of schedule. Facility is clean and bright. Ended up getting my movers for free as part of a promotion. All the staff I encountered were friendly and helpful. It’s been a great experience. A little pricer than U-Haul storage, yes, but well worth it.

Had never experienced such poor service with Dymon until storing with this location. The doors were rarely locked, allowing access to anyone, raising obvious concern for my belongings. Lack of communication, poor management that created a hostile, unwelcoming environment, and rarely was there ever an employee at the reception desk. I waited over ten minutes for service one day while listening to the employee purchase concert tickets over the phone. Don’t recommend this company, especially this location! Best of luck.

I've been at this location four times (renting the board meeting room), each time I was greeted and served by a different staff. Every time their customer service was exceptional. They went way above and beyond to ensure that our visit was perfect. Special thanks to Rami, Teagan, and Kristin who helped us (each on a different time) last time on a short notice with excellent service.

Very helpful staff. Easy loading and unloading. Well lit and carts available.

Always an amazing experience and I am there a lot! Teagan and Kristin are particularly wonderful and helpful. Thanks for making my storage experiences a pleasant one every time!

The free moving provided by the company is the last thing you should take. The driver was irresponsible , damaging my appliance on commute. The claim was rejected saying i never loaded the truck properly although i used all the straps that were provided with the truck. The moving team will never take responsibility for any accidents and the claim processing is a pain . They keeps you waiting for weeks before you get a reply.The front desk and service was great , my only complaints are about the moving team and people hanging up their phone if we don't agree to whatever they say.I never had any bad experience from movers. This is the first time something got damaged while moving.