Long & McQuade Musical Instruments

Great service! Knowledgeable and friendly staff! Bought some equipment that I really liked but some manufacturing issues. They gave me a few option for how I wanted to deal with the problem.Ended up going with a different instrument. They were very accommodating with my pickiness and million questions during the whole thing :p

Just stopped in for a quick stop, because.....well it's Long and Mcquade.It's a very nice little store, with a decent selection.I have to add that the staff we talked with were great. Very friendly.I'd recommend checking out this store for your musical instrument needs if you're from the St. John area.Check out all of my honest Google reviews. My photos have over 12,000,000 views!

Been going to this store for the past thirteen years since I’ve started playing guitar and I won’t be coming back, which is a shame since there isn’t really any other music stores around the city that compare.I’ve bought multiple guitars, amps, pedals plus the rest of my gear from here over the years. The quality is there and never had any issues or complaints, until all of a sudden I start getting really loud feedback on my fender strat that I bought over a year ago.I get the same feedback/interference when testing on two other amps. Tried my other guitars and no issues. So I know it’s my strat that’s the problem. No big deal I’ll just bring it in and pay to have it looked over and hopefully fixed. The customer service from one individual has always been very poor over the last decade. I’ve always tried to avoid this employee for that reason. (Also need to mention that this worker wasn’t who I went too with with my guitar, but was there to assist the other worker I went too)Told them my situation and I feel like I got blown off. They kept saying strats always give off feedback (which I don’t disagree with, but they don’t give off the noise my guitar was creating) and ignored the fact I said three times it never did this since I’ve owned it the past year. They wouldn’t even offer to take it in and look it over for me. I felt very frustrated and almost like I didn’t know what I was talking about from the condescending way they talked. I just accepted they wouldn’t do anything and left.Brought the guitar to beats n bytes, they opened up the back, found one of the wires was loose going to the input jack. Problem fixed.

Wouldn't shop anywhere else. Adam Moore goes above and beyond to help me everytime I go in. He's a great guy and the owner of this establishment is lucky to have this young man as part of his staff. You can feel the positive vibes as soon as you walk in the place. The store has a nice energy and the staff are all great. 5 stars from me! Keep up the great work fellas. All the best!

Courteous, knowledgeable staff who consistently provide top tier customer service.

Absolutely phenominal customer service! I had to buy something and get it shipped to Vancouver, BC. Even though I was a customer in another province, and the webstore said pick up in store only"

These guys love their music and they are so helpful! You can test out a wide variety of instruments. Bought my first Taylor Guitar and I LOVE it.

First Class! A big thank you to Peter Doyle who went above and beyond to track down a hard to find amp, purchased and delivered in record time. Thank you Pete!

Bought my first guitar here and still holding on by a string ;)