Canada Goose Calgary

The service I received in Canada Goose Chinook was phenomenal. The team there was able to help me find exactly what I was looking for.I’ll be back for sure for my next Canada Goose peace and certainly be recommending them to my friends and family !

Rachel and Alex were extremely helpful, super knowledgeable about the product and helped me find EXACTLY what I was looking for for both my husband and myself.I had a fantastic experience shopping at Canada Goose in Chinook and will definitely be back.

I went to Canada Goose to make my first purchase and my SA was so lovely and helpful. Shout out to Britney for making the shopping experience at this store so amazing! You went above and beyond the level of service I expected to receive.

There is an older Chinese-speaking waitress with an outrageous attitude. Why is she arrogant about selling clothes? It’s as if I can’t afford it. You obviously have a small size dress for me to try on, but you say you’ve already sold it (that small size dress is just being tried on by other customers, why do you say it’s sold? ?) Just for your employees to save trouble? Let's train those Chinese-speaking employees attitudes please, especially that old woman.

Worst experience by a Customer Service Department! I returned an online purchase in late January 2023. The instruction from Canada Goose was to call UPS and ask them to return the unopened package to sender which we did. We have proof of delivery return to the Canada Goose fulfillment centre in Calgary so one would expect a credit back?? It is now February 13th and we have no credit. My wife and I have logged 22 calls to Canada Goose customer service who acknowledge Calgary received the coat however we are not to see a credit yet because the receiver did not check a box correctly. Canada Goose claims they cannot call the Calgary DC as they do not communicate by phone only email. We have been promised for two weeks that we will receive the credit within 48 hours. This is a very large sum of money and one would expect the process to be quick and easy. Canada Goose.....please help me as I really do not want to get a lawyer involved although it seems I may not have much choice if this keeps up.Derek

I would like to say thank you to the lovely lady, Renee (I think). She was very accommodating in helping me and my wife find gifts for my in laws back in China. She was knowledgeable and attentive. The other staff members we very kind and acknowledged us as well. We felt very relaxed in this store and no pressure was made to buy. We were very surprised to hear that they do not make commission here. That's how you know it's authentic. I've read the other reviews on here and it seems like people were in a different store. Our experience however, was great and we will be spreading the word. 10/10 for us.

We dropped into the store and loved it. the staff were super helpful and friendly, they had some amazing coats and of course we walked out with one (another one). My only regret was trying on the Citadel in Navy and being stupid enough NOT to buy it! Thank you very much indeed folks for your time and assistance. You were all a real credit to the brand and the chap (whose name I did not get) who was helping me, the BEST!!!!

I went today to this store , to return a jacket that I bought online. I did not payed with PayPal nor with Klarna. On the website states that if you payed with either of those 2 method of payments, you cannot return in-store but you have to shipped by mail. Anyways, I went to the store today and I was greeted by someone and she asked me 8f I needed help and I said to her that I wanted to return the jacket. She didn't ask why , all she asked was if I had the receipt and I said I have an email confirmation, since I didn't even open the box to see if it had a receipt. And she said to me that I had to ship it, so I told her that I didn't pay with PayPal or Klarna and that I had the original method of payment , so without saying anything she left to the the back for like it felt 10 minutes and another lady came back with a printed shipping label been rude telling me that I had no choice but to ship it so I show her the return policy and she told me that , they haven't updated the website and all this nonsense, so I told her that I didn't mind the wait but they have to respect their own policy. So I left with a picture of an shipping label and very embarrassed by the way I was treated. It almost felt like I was treated with discrimination, since I didn't look like the rest of the costumers that were in there. Very shameful the way they treat some type of people on this prestigious" mall store."

Awesome experience! I went with my wife and we were unsure what jackets to get. The staff took their time going through the different options and features and helped us get the right ones for the whole fam along with some accessories. According to my wife, the boots are “so cute” lol

After purchasing a number of jackets, I can honestly be objective in my review of Canada Goose. There are a lot of options, and the styles are versatile to the season which is great. What is NOT great is the service and warranty that use to be great, now is less than mediocure. My last jacket an Ellison which my husband purchased for me for my birthday Oct 1, 2022 was delivered to our home with the buttons missing, never installed. I called Chinook only to be told I would have to email the warranty division.... last time this was the process(Dec 2021), I was told by the warranty phone center, it would take Canada goose 3 months to repair a zipper. (due to COVID) I decided not to send it in because 3 months was not an acceptable time to be without my winter coat. NOW.... on a brand new jacket, they want me to pay to send the jacket back and pay to have it cleaned. Seriously, Canada goose service is unacceptable and unsatisfactory!!!! When a customer spends $1,000.00 on a casual jacket, the expectation is the manufacturer should stand behind their product!Get it together Canada Goose!!!!!!