RoadSafetyBC

This has to be without a doubt the worst run government bureaucracy ever created. Somehow they've got the power to cancel a persons license and livelihood without ever checking Doctors reports, Worksafe reports or answering their phone. Any phone call gets eventually redirected to a automated service that takes your number for a callback that never comes. There is no address to go to if you want to talk to someone or submit a document. There is a 12 week delay in reading any documents!! They tell you to fax your information to a fax number that never answers. When they finally gave me a working fax number to send documnts to, I was told the fax would now have to be scanned and sent for an expedited review that will still take 3 weeks! Three weeks to read a one page fax. And who uses faxes anymore when you can send an email that can be delivered and read immediately?FIRE whoever is running this mess!!!

This past week, one of our refrigerated delivery vehicles was impounded when a recently hired driver was found to be driving with a suspended drivers licence. A nightmare for our small business made worse by virtue of our commitment to lend one of our two refrigerated delivery vehicles to a charitable fund raiser. Were it not for the extraordinary effort of Angie of the Victoria office of RoadSafetyBC, we probably would not have been able to get the vehicle released from impound in time for the charitable event. She deserves more than the five stars that I'm able to provide her.

im getting away from roadsafetybc and getting the smartstart canada which will be shorter in months and cheaper as im on disability roadsafetybc doesnt care about there clients it a cash grab for them ive been sober 2 years and respected in not driving when prohibited. no respect to my life style.

The amount of people posting here who can't even get a callback from Roadsafety BC, let alone satisfaction and who would like to give them less than one star says one thing to me, dictatorship. This is one result of lack of competition in the auto insurance industry in BC. But for every one person posting, I'm sure there are many others with equally bad experiences from Roadsafety who don't post. The alternatives for the public to turn to can be equally as bad, false front departments, namely the BC Ombudsperson and your MLA. But by no means does that mean that we should just give up and go away. The opposition to Roadsafety is growing and will be made public, one way or another.I'm another one who can't even receive a callback anymore regarding my driver's license being cancelled under false pretenses. So far my license has been cancelled only on the basis of a false police accident report. My hospital doctor's examination report has been rejected by Roadsafety on the basis that they couldn't read the doctor's writing. Then they tell me to find another doctor to ascertain my fitness to drive. What a joke in today's family doctor shortage situation.

They ask you not to be rude but have full freedom to speak to you in whatever manner is convenient to them. They're taking your license away which would potentially change your life (over snoring) and then can also hang up on you and not even call back. If give this 0/5 stars if I could, 1 is generous.

I was ordered to undergo a medical fitness test to renew my licence. Despite there being a massive backlog of forms to process, they expedited my form as I am moving to a small town with no proper grocery store and need to drive to Kelowna to get groceries and to appointments. They also have a handy call-back feature which they returned my call almost immediately. I was worried what to expect when I had to deal with them (I read these same reviews when I found out I would be dealing with them), but they were very helpful and polite. I sent my form in on November 27, 2022, and just got my licence today 03/10/23. They did a great job even though they are totally swamped. Thanks RoadSafetyBC, I can rest easy now I know I can get groceries.

What a nightmare. My driver's license has been suspended since Sept. 2022!!! They will not even answer the phone!!! Useless people. I have met all their stupid conditions and nothing. Meanwhile speeding, impaired driving and distracted driving run rampant in Vernon. I HAVE 45 YEARS ACCIDENT FREE!!!!!!!

I’ve been trying to call for about 2 weeks. Different times in the day but now one has ever picked up. Have left my phone number 3 times and has not been returned once. Does anyone actually work the phones?

They say that they are too busy because of covid. Okay sure. However most government office jobs are work from home. Also and more importantly what is the point in having a phone number that literally doesn’t work. I’ve called 10 times at different times of the day. They say they are too busy to answer and then hang up. For a government that is in desperate need of truck drivers this plus dealing with ICBC and the now 15k tuition fee. Just another example of complete government incompetence

I would've given a Zero if Google allowed me to. No one ever picked up a call. A friend of mine received a prohibition for four months since last December. We disputed for it and not yet received a decision. And his prohibition is now almost over. What is the point of having it disputed? Extremely poor system.