Aritzia

Christmas is an absolutely crazy time at the malls - especially a week before Christmas. I went in to the Guildford Aritzia as a last stop for a couple of gift cards after shopping in the mall for almost 2 1/2 hours. I have some health issues and mobility is not my friend. I had left my cane in the car as I thought it would be difficult maneuvering with so many people in the mall - big mistake. I was not in a good state when I went in to Aritzia. I felt like I was about to pass out, I was soaked through with sweat and could barely stand up. I spoke to someone at the counter, I think she was the manager, who immediately helped me over to their sitting area to have a seat.She asked what it was I was looking for and although there was a loooong line, she took my cash and helped me with 2 gift cards and allowed me to sit and gather myself before I got up to leave the store. She asked if I needed water or anything else - she was extremely kind and helpful.Not only did I find the customer service she gave me and a few of the other sales people behind the counter impeccable, but they took the time and were very kind and helpful to me at such a very, very busy time in their store. I am so very appreciative of the help that manager/salesperson gave me - they went more than the extra mile. If you read this, thank you from the bottom of my heart.

Great selection but often time all the medium to large sizes are sold out. Customer service is fair but could use some improving. Quality of clothing is excellent. Highly recommend to purchase staple pieces.

I had purchased a shirt online and I still was in my return period. I did not have tags on the shirt bht had a receipt etc. I’ve returned stuff before in Vancouver without a tag and no issues, but these girls apparently cannot issue the return cuz of policy… I would even be happy with store credit at this point but they weren’t rly helpful with offering a soloution. They told me to call the Aritzia line which I did so she could send some email so that I could do this return in person, which was such an extra hassle, but I was able to return in person after like 30 minutes. The girl who was in charge of the change rooms that day didn’t really acknowledge me and was clearly in a rush.the girls at this location think they’re better than everyone else, save your time and go to Van for shopping.

I dealt with a quality issue with one of their jackets that I had for almost a year and after dealing with their concierge with the matter, they allowed me to exchange it for an in store item for the same dollar value. I am extremely pleased that they stand behind their products especially after paying good money for it, you would expect it to last more than a year. I will continue to shop here knowing that they stand behind their products, fashion style is excellent and online delivery service is also excellent!

I love aritzia clothes and it was one of my first times going to the Guildford Mall location since I’ve heard many comments and complaints about the staff and their customer service. Little did I know, it was true. I came to get an exchange and I was helped by one of the girls there to do an order online since they didn’t have my size. I was pretty happy about that. Upon going to the counter, one of the girls, put us on til #3 since we were staff. I thought we would get treated better since we were staff but nope. Helen kept putting other people in front of us and explains that the manager is needed to exchange our products. We ended up waiting until all the lines were done so we weren’t helped until everyone else was helped which was unfair to me. I was there first so why were they helping other people who were behind us. I just felt that Helen was very rude and did not acknowledge our existence while waiting to be helped and when we did get helped, we just needed her fingerprint. I get it that it’s busy but put yourself on my shoes. You would get annoyed too for not being helped first when you were there first.

1. Lots o variety for clothes and the whole boutique was quite maintained.2. Manager was so rude. Before helping, she literally sighed and was like aaaah" as if I gave her some tedious task. For all they're taught on customer service

beautiful store! i love any aritzia, but the customer service, it was horrible. i waited at the change rooms for like 5 minutes and the workers acted like i wasn’t there so i went to a random change room. on my way out they ignored me again so i put my put-backs on a random chair and walked out. i felt unwelcome there

The women were all very helpful and kind to me when I needed help with stuff. Very beautiful too. Would shop here again to buy and or window shop just because it's such a nice spot. Their clothes are really top notch too

a white girl in a store looks down on asians just because she speaks little english, even when the asian girl says thank you she just looks awaybad service, never come back this store in GF mall

I always do my part by bringing a reusable bag when i shop so i when the cashier asked if i needed one, i said no. The cashier still charged me and put my clothes in their paper bag. When i told her that i said i didnt need a bag, she said “it’s just 25 cents”… What’s the point of asking if people want a bag if you charge them even if they say no?