Lillo's School of Modern Music Ltd

I received excellent service from Lillo's as they guided me, someone with minimal accordion knowledge, towards the item I needed. I found out with minimal notice that I would need to fly with an accordion the next day and Lillo's was the only shop in Edmonton that was able to get me a case the same day. They even went above and beyond offering me additional packing materials to ensure I'd be able to get the instrument and its accessories on a plane the next day.Highly recommended.

I had great customer service from a young lady named Corinne, showing me a few power amps and other PA gear, but as I was testing out a keyboard with my friend, we had an older lady come out and scolded my friend asking him if he was going to buy the guitar he was looking at. As I was trying the pipe organ setting, on the keyboard, the older lady walked up, told me she was trying to talk to customers, reached over, and powered off the keyboard. I had the keyboard at a very low volume, not to disturb anyone else in the store and if asked would have stopped playing until she had finished talking to customers. I will not be purchasing equipment from a store that is going to treat their customers in such a manner.

I have been buying my instruments from here for over a decade. Love the vintage feel and the Hey Hey Hey greeting when I go see Victor Lillo. Sometimes you get lucky and get to meet a celebrity that shops here like Joe Perry from Aerosmith.

Took my MIJ jazzmaster to Dove for repairs it was having a ton of electrical problems, after 24hrs it was completely re-wired and working great. I will be taking every guitar here from now on if it needs work that I can’t do !

I've had over twenty years of dealing with Lillo's music and not one bad experience. I don't make to Edmonton often but when I do I make it a point to stop by. Vic (the owner) rolls out the red carpet for everyone that walks through the store. As an independently owned store you might not find everything you're looking for but you're almost guaranteed to find something. It's worth it just to check out the eye candy on the wall. I hope to have another twenty plus years shopping here.

Very excellent service! Would love to come back anytime I need to

Paid 21.99 for D'addario silk and steel acoustic guitar strings and later realized the exact same strings are only 13.50 at Long and McQuaid. I would definitely be sure to at the very least check prices elsewhere before buying anything here. I definitely would have been better off just going to the Long and McQuaid two doors over.

Very unwelcoming environment. On more than one occasion, a friend and I went to go browse the guitar selections at the store. Each time we were followed around by the older woman until we left, even though we said we were just looking, and was asked to leave our things at the door in case we were to try steal anything. We were also spoken to as if we were to poor to play the decent guitars. I've never been treated like that in a musical instrument store before. I won't say it's a race thing, but it sure felt familiar...

Very dissatisfied with my multuple experiences here.I bring in my accordion which is in need of repair. The biggest issue was that notes would be played without pressing any keys, and a few keys would stick open, meaning they would be played after releasing them. Several reeds also needed replacing. I explicitly tell Mrs. Lilo this, and ask for a quote. She says maximum $200-$300. After the repairs, the bill is $485, which is not even close to the specified range. Whatever. I bring it home, and less than a week later, the exact same keys stick open, and reeds are still being played when no keys are being pressed. Several reeds still sound awful, even after she informed me that most reeds were replaced". I can not even fathom what they did to it to cost $485. I can't take it back because they close for an extended period in the summer (right after I picked it up). Life moves forward

Very dissatisfied with the service I received here. You're either treated very well or very poorly.Stay away from their guitar tech and repair services. It's overpriced and they do dodgey work.