Dr. Michael Butler

Dr. Michael Butler is a champion who deserves 10 stars!! Through his impeccable care, I have gone from 56 years of myopia with double digit prescriptions and early onset cataracts to 20-20 vision today! In particular, he and his team took the time to educate me into the options I had for my cataract surgery in 2019, what to expect before, during and after surgery, and how to do the 4 weeks of aftercare towards successful outcome. I am grateful to Dr. Butler for his kindness, knowledge, and guidance throughout my eyesight journey. He is extremely talented and communicates in a very clear manner to enable understanding. As a newly retired elementary school teacher, I look forward to taking up new hobbies and traveling the world with my husband with the best eyesight I have ever had in my life.

Dr. Michael Butler is a fine doctor. The staff wonderful. Only I sincerely hope they change their scheduling practice! The office schedules too many people for a given time, taking hours to wait and go through a visit. At half capacity of waiting room during Covid time, people have to wait outside. On a cold October day at a morning time there are 8 patients awaiting in the cold outside their Richmond office. That doesn't feel good.

Very kind and professional office. Everything is explained and clear and easy to understand terms.I am impressed with the work they did for both of my cataracts... thanks

Never again!This is the most ridiculous service I've ever had. 3 appointments with Dr. Buttler for checking my sight. First appointment - 30 sec. with doctor. Second: measurements only, no doctor at all ( why not to do it at first place? ) Third appointment scheduled by office in a month. Time: 8.50 a.m. I'm 57 y.o. and work overnight shift. So, I slept briefly about 4 hours only to be in time in the doctor's office at 8.50 in the morning. I came even 10 min. earlier. No cars on the parking lot and one patient in the waiting room except me. Waiting for 45 min. During this time 12 patients came and went in the office and left. I asked how long should I wait here? The receptionist responded: up to 7 hours!!! Seriously? At the beginning they made the same procedure as they did 2 previous times. What for to do the same thing over and over? Anyway, in 20 min.I started to feel pain in my eyes, my vision - blurry ( no kidding) and blood pressure is over the roof. I asked how long should I wait? And, If the doctor won't be able se me, I will leave in 10 min. No reaction. I waited for 15 min. and left with ask to send my papers to family doctor. I left the office. The receptionist called me in a 3 minutes and asked to come back and they ready to see me. But it is too late, I was on the phone with the Burnaby Hospital and was seeking for the help.That's all. This is my experience with Dr. Buttler.

After reading some of the negative reviews, my wife wanted me to cancel the appointment. However, I also read some very good reviews about the doctor and decided to give him a try. They moved to a new location in Richmond. The waiting area in the new clinic is reasonably sized. All chairs are partitioned by plexiglass and everybody was wearing masks. I was called 15 minutes after my appointment time. As a new patient, I was interviewed by a technician about my previous medical history. He put some drops in my eyes for pupil dilation. After a 30 minute wait, another technician took me to a station with three devices which checked my eyesight and took photographs and scans of my eyes. Then I was told to wait for the doctor. He was a cheerful guy and talked rather fast but clearly, explaining the findings about my eyes. I was in for possible cataract surgery. However, he discovered a weakness in the retina on which I had an operation 20 some years ago to rectify. He said he needed to do laser surgery again on it before considering cataract surgery and scheduled an appointment with me in the coming week at his other office in Burnably (which has the equipment he needs). So all in all, my experience was very positive. I will share my experience at his other clinic later.

My experience with Dr. Michael Butler and Dr Samuel Nisbett was exceptional. Great service ,great follow up, my eye problem was solve fast and painless.I would highly recommend this group.A happy customer

We have a very bad experience from the service of Susan (the assistant who measured my eyes). She has no customer service, no respect to the seniors and translators. She yelled at us for no reason. She put us down for having English as our second language. She criticized at my granddaughter's translation. I don't recommend to come to this location.

Had terrible experience working with Susan. Im 38 and was blind with cataracts and couldn't work or drive and she refused to book me in for surgery unless I paid $2000 even tho I was covered by medical. She made me wait almost 3 months. She's not there to help you. She's there to get the most money out of you and doesn't care if you're blind and unable to do anything. I had to go to another Dr and he took me in within a week and restored my vision without charging me extra. Never met anyone Soo rude in a healthcare setting before. My name's darshan johal. You have my phone number and can call me if you really wanna talk.

Doctor so super, no complaints, but the office receptionist attitude was bad, no patience especially to the one can't speak fluent English people. One of the chinese staff name Amelia, she is the best , very good attitude and explain to me when I have questions, so thank you.