Trek Bicycle Grosse Pointe

The Staff treats you as family as you walk in. They are knowledgeable and fun to talk with as they’re working on my bikes! We laugh and joke with each other. They have a great selection of Trek bicycles and Bontrager accessories.

All team members at the store are friendly, helpful, and professional, and I didn’t get a sense of standoffishness like many bike stores. The shop is clean, well organized, and Steve was especially helpful in ordering parts for a carbon wheel replacement. I wish this could have been the extent of my experience here, but I needed to write out this review.The reason I’m rating 3 stars instead of 5 is the subpar mechanical work I received, and the extra money and effort I had to go through to fix their poor work.I had wanted my steerer tube to be trimmed, which ended up getting overtrimmed. I had even given them all the proper spacers, which werent even used! I picked up the bike with the tube cut, no spacers, and Steve assured me that the bike fit remained the same. Really? The tube had spacers before it was cut, how can fit be the same without them? As I suspected, the bike just felt completely wrong on my next ride, and sure enough I could measure and verify that my steerer tube was way overtrimmed. Luckily enough there was barely enough tube remaining for me to replace my spacers back where they needed to be, but I still needed to purchase new handlebars to fully fix that problem.Not only was the steerer tube overtrimmed, another mechanic informed me that the brake cables weren’t replaced properly in the headtube, and the brake hoses weren’t properly bled. Both brake levers were mushy and full of air when I rebled my own brakes.Everyone was pleasant and I have no complaints about how I was treated at the shop. My complaint centers on the fact that I had to spend hundreds more on additional servicing and replacement parts to fix the slapshod work that this shop did for me. I refuse to bring my bikes back for them to work on.

Had some hiccups at pickup but the staff worked hard to resolve the issues make it right. I really love my Electra Cruiser!! The hibiscus color is really pretty and I can’t wait to get the basket!

As always, the Grosse Pointe store staff were five-star American Cycle and Fitness representatives and now Trek. Steve and Michelle are a fantastic team. When Michelle moved to the Grosse Pointe Store from Macomb, I moved all of my business to Grosse Pointe, including my police agency's account. I would still be waiting for the four police patrol bikes we ordered if it weren't for Steve and Michelle. They practically built a package for us, and we got the bikes last July. Since I have been working with Grosse Pointe, all my friends and family have gone there because they love the family feeling they get when they enter the shop.Steve and Michelle, I don't know what I would do without you and your staff.Keep up the great work,Joe

This shop SERVES the community! I brought my son’s mongoose in with a safety concern regarding the brake….I was greeted with, it’ll be a few minutes if you have time…. Would you like a beer?!!Once they put the bike up to see if they could get us road worthy, he found that the bike was in ill repair. He went to the back and grabbed this beautiful Trek, wouldn’t take anything for it, tweaked it, washed it, did a full inspection and wouldn’t take a penny for it!!!!I owe them this review and any future business I can provide because they are sooo niceee. They have a killer inventory of serious bikes, and the service!!!! They made me a little misty eyed. CLASS ACT

My family and I have been utilizing this bike store for well- over two decades. However, the customer service today was top-notch, as Steve selfishly took the time to help out at a moments notice with a stranded bike and trailer. Keep up the strong work and thanks again!Addendum:Another great experience at this store. Marlan helped put our Thule Apex bike rack together and installed it. He was so wonderful with my son, allowing him to help. He even generously gave us some bunjee cords for our personal use. We just love this store and the people that work there. Thank you again!

I’ve been here several times and referred friends (one who bought a road bike after being fit) Steve and his staff are super friendly, knowledgeable, and provide quick service. All work I’ve had done on my bikes has been flawless. Can’t recommend them enough!!!

I rarely write reviews, but for this new bike fit and purchase (with multiple accessories,) I felt its the least I could do to give credit to this outstanding business. By far the best purchase experience I have EVER had. I have been shopping for a bike for a few weeks now and have been in several bike stores within that timeframe in the metro detroit area. Not one of the other stores came anywhere close to this experience, buying a new bike was turning out to be a nightmare, until I walked in the door at this store. “Staff is extremely knowledgeable and professional” is an understatement. Steve knows exactly how to talk to you and explain in detail all of your options and made sure everything was perfect from start to finish. From the minute I walked in the door to the minute I left my girlfriend and I kept looking at each other and whispering “this place is unbelievable”. My drive to this store is approximately 45 minutes and if I ever need to purchase “anything” bike related or have any service done, I will happily make the trip. Coming from someone who went to multiple stores to get this purchase done, please do yourself a favor and go here first, you will save a lot of time and headache. Thank You Steve. I will be sending anyone I can your way.

I just needed to come in to get air put in my tires. Michelle was super friendly and fast. She even helped me pick out a couple things I needed for my ride due to the windy weather. Overall great experience and I will be back :)

I can't say enough wonderful things about this store and the people that work there! I went into the store right before closing for a gift for my boyfriend, and not only did Steve greet me with such a warm and positive welcome, but he carefully listened to what I was looking for and took the time to go through the options...never trying to oversell me, but hearing my budget and needs and found the perfect bike. THEN, after finding out I was pregnant, offered to help me get it into my house/attic...talk about excellent customer service!!! This is the first bike I've ever purchased from them and I know it won't be the last after this experience. I'd recommend it to everyone and anyone!! Thank you again, Steve!!