Magic Tours & Travel Ltd

Good service, open when most others were closed. Only concern was the agent was arguing that the hotel I wanted wasn't available until I made her look some more.

It was fine until things went wrong. Coming back from Colombia I got a false positive covid test (tested negative 2 days later) and tried to cancel my flight via the American airlines website, but it wouldn't take my information, which I've now concluded to be due to what appears to be the hand-typed itinerary I received, which probably had a wrong letter or something. After trying for a couple hours I gave up. But because I didn't cancel my flight, American airlines said my ticket was no good. Magic tours said they might be able to get my ticket back. I figured it would take maybe a week, but it took an entire MONTH to get any results. And the result was a ticket that cost $450 to reactivate. So I waited an entire month to save roughly $300 instead of just buying a new ticket from the start and missing out on a month's worth of work at home. But I said screw it, and tried to pay the ticket, but they wanted me to travel through the city and pay through a western union, instead of you know, just sending a simple email transfer, because for some reason magic tours doesn't do those. To my own fault for leaving later than I should have, I didn't make it in time. So I said screw it, and went with a different travel agency. With the other travel agency, I got my flight booked and paid for my flight via email transfer in about 20 minutes. I feel that if magic tours was REALLY trying, and sending emails and phoning people everyday to get my ticket back. It would have taken a week, rather than an entire month. And the lack of email transfers as an option, (something that should be standard for such a business) made things alot more difficult than they needed to be. Other than that, they were very informative and made sure I knew what I needed to do

I cannot say how grateful I am for all the assistance I have received from this travel agency. with so many hiccups on a flight for my partner they were able to exceed my expectations on doing everything possible to help him get back home. I'd like to thank Monica, George and Patricia for all the assistance provided

The best Agency to book a trip to South America.Hand picked deals and expert Advice.

We travelled to Peru and Ecuador on December 2019 for the first time by using Magic Tours.The experience was amazing because we did not have to worry about anything during our trip and all the tours were well-organized, on time and people involved were very professional.We really recommend using Magic Tours since they are very reliable, profesional and what they offer is what you get. Also, safety is their priority for the traveller which is important when you do not know the country and language.We look forward to use Magic Tours services in our future trips.

Very good! Highly recommended!

You think they would answer there phones. Terrible service, would not recommend in a million years.

Over 35 years of experience gives you the confidence when you’re dealing with them. They have the philosophy of givers, gain.

Thank you so much for bringing me back home.Good service, very professional, good people to talk.

the worst company to book a flight with