Loomis Express

I paid for shipping and still had to drive 30 km and pick it up at the depot. No communication or what's so ever! If they deliver during business hours of course nobody is home no matter how many times they try to deliver it. Just leave the parcel at the door like Amazon does.

I mean, if I WANTED a delivery company to continually mark me as not home" because I lived in an apartment building and the driver didn't feel like getting out of his truck

EDIT: There's no need to go to this office. Go to the CANPAR website, and fill out your details for the package, an employee will show up to your door shortly to collect your package!There's a reason for these low reviews. I went there yesterday during business hours, it was randomly closed. Went there today, they asked me all my package details, told me I would need exact cash, after I got it from the ATM they told me their printer isn't working, what a joke. Avoid this location.

on hold for 30 mins just for the support person to pick up the phone and immediately hang up. how do I know? you could hear the d*ckhead sigh and hang up.now on call #4 and still waiting for the chatbot to assign an agent. How are ya'll still getting business?And the best part: only ship during business hours but can't schedule a time to drop off.... why would you attempt to deliver twice if no one even knows when you're planning to show up?

I paid for the delivery. But they forced me to go for the delivery myself, and they charged me 28 dollars again.The worst company that I do not recommend to anyone. Of course, I still don't know if I will receive my package after several days. No one answers the phone.

Their customer service is poor. They keep saying the package woukd be delivered soon again and again. Did not happen. Lack of communication. Their drivers don't make any efforts to buzz or even attempt the delivery. I have been waiting my package for almost a week...I have never seen anything like this. Please avoid for your mental well being

They came to our door without the package and left before I could get to the it. (On our doorbell camera, stayed under 4 seconds) They had left a note saying their delivery attempt failed now I have to pick up in Markham (45 minutes drive) When I called the warehouse while driving, so I didn’t have the tracking number they refused to check by address or name and hung up. Pretty horrible company.

Im asking a simple question to the customer service representative if my package is at the Markham location Im not impressed by his answers. He was trying to brush me off. And still hasn't answered my main question. The driver attempted to deliver to my house twice now but im gone all day and I work for a living. I couldn't even set-up a time for him to arrive. I called and ive been waiting on the phone to speak to someone for 20 mins and nobody has attended to me. Now I know why this company only has 1 star. I don't want to go to the Markham location just to find out its not there. Why can't you deliver the package and leave it on the door like Amazon? I really don't want to have to travel to this place if its isn't there. Not a great service!!!

Delivery was sent it 2 parts, it was never really explaned/displayed on Loomis site. Their tracker site is pretty useless. Lot of technical wording. Not updating with information a consumer would understand. Never showing 2nd item arriving several days later. Chatbot & staff were NOT friendly borderline rude. Next day the 2nd item was not delivered because they cannot locate me. Seriously ??? I was home all day and Amazon delivered a package 20 minutes prior. Driver never bothered to find my address.