One Health Clubs

One Health Club failing Women. My wife's friend attends this club and apparently all the women are complaining because there is no air conditioning in the women's gym. Men have air. Women do not! Does that seem fair. Since spring the management have made promises of fixing it and telling women to stay home, but do not expect a single dime as a credit. Management is quick to tell women to stay home...but not to credit their membership. This is easily a legal matter that women could push paying for a service and not getting a satisfactory or even tolerable environment in which to exercise. Its 39 degrees out and intolerable in the womens gym. Unacceptable!

I haven't tried many gyms but I find this gym to be excellent for my needs. I don't find it crowded, at least the times when I have gone. Weekday evenings does get a bit busy as expected. Includes towel service. Also provides body wash, shampoo, conditioner, body lotion, mouth wash, deodorant, etc. Has a lot of equipment on 2 levels and a lot more facilities for those who like to explore and use multiple things. Swimming pool, whirlpool, steam room, sauna. Tennis courts. List is too long. Just one thing I wish this and other gyms offered was monthly membership instead of one year contract. Overall I suggest this gym or at least visit before deciding which gym you might join.

NO AIR. I have a family member who is hugely upset and know other members who have memberships who are quite upset by this gym's unwillingness to provide air conditioning for members. Many are considering cancelling membership. But why? This seems like poor management to me. While people have talked to Flavia (manager) she has been unhelpful after weeks and weeks of complaints. Seems the next step must be the owners, maybe they can be helpful. Smaller gyms with lower rates provide better service. Paying high rates and having no air conditioning is completely unacceptable!

This place is a NIGHTMARE for women members! NO AIR CONDITIONING. Having complained for over a month and now in the hottest period of the year....still no air conditioning, yet the men have air. The management here sucks with empty promises and really bad attitude! So I will have to find another gym. The odd thing its a woman manager who refuses to fix air conditioning for women. Many women members are threatening to leave this second rate gym. Do not sign up here, you will be disappointed.

This facility is literally unreal. The nicest club I have ever been a part of. The equipment is state of the art. The layout of the building is unreal and very well thought out. To top it off the people are very kind and welcoming. I would highly recommend this gym to anyone.

This Gym has it all, I've trained at over 50 different gyms in my lifetime. Many different models, sizes and price points. The old adage you get what you pay for holds true at One Health Clubs.And I know this firsthand as I owned my own Gym Franchise for a number of years. And I know what it takes to keep your member base happy. The owners the staff all the way down to the Maintenace department take absolute pride in making this Club a destination that all members can feel at home. They spare no expense in keeping this club running smoothly, from keeping the entire club spotless to having all the equipment working properly.The staff here is very welcoming and helpful, you can tell that they all like there working environment.You can't go wrong joining a gym like this, it's the Total package when it comes to the Overall Fitness experience.

I don’t call it a gym, I call it an experience. The gym is so well maintained and clean. Never crowded, it’s a massive space. They have saunas, jacuzzi’s, steam rooms, an Olympic size swimming pool with a deep end. Towel service is included for all. The smoothie bar is awesome too. Oh and yoga or hot yoga… included as well.

I joined One Health Club in March and it has been the best gym experience. Working with my trainer, Matthew Bermudez, has made such a difference already. Matthew cares so much about helping his clients reach their goals and strikes the perfect balance of encouragement, challenge, and fun. Matthew also makes sure that each workout is as effective and efficient as possible and always tries to maximize every minute that I’m at the gym. Highly recommend Matthew to anyone looking for a trainer to support their fitness goals!I have also had the pleasure to work with the nutritionist, Kelly Carter. Kelly is so plugged in and wants to create options for clients to eat well, enjoy their food, and reach their goals.Such an warm and welcoming environment!

I love going to One Health. The club is very clean and not crowded. It has something for everyone. I’ve been working with trainer Matthew Bermudez in the gym and he has kept me in shape and pain free for the last 5 years. I also love the pool, which has lap swimming available most hours of each day. I highly recommend this club!

I joined one health clubs sometime in 2018/2019, and for the most part it had been a decent experience. Most staff are very formal and kind. The cleanliness of the gym and the low traffic within the gym were two of my biggest motivators for staying, it always helped living 2 minutes away. Unfortunately, I had many experiences of having issues with my membership and it feels nearly impossible to speak to higher ups when this took place. I would call multiple times a week as well as email to reach out to membership/billing, 9/10 was told so and so was in a meeting, and would not hear back. The days that I called and felt a little more frustration would be the days I’d get a call back coincidentally. Unfortunate that it would take me expressing my frustration or stating I was upset to hear back from anyone. In September of 2022, I hit a minor financial rut and had to put my membership on hold. My membership was officially put on hold September 2nd, 2022 until the 30th. When my membership resumed in October 2022, I was charged 3 times for the month. Feeling upset, I came into the club to speak with Flavia. Alexandra explained at the time, that because my membership was placed off hold during the “second pay week of the month” I was charged for that pay period, even though I was not allowed access into the club until September 30th. The second pay period for that time was September 23, and although my membership was on hold during that time and resumed on the LAST day of the month. It meant I was supposed to pay the second half of the month, even though my membership had been reactivated for one single day, not since the 23rd (which would have been the start of the second pay week, not the literal last day). I set out to cancel my membership in the first two weeks of January, which I believe to be the 12th or so. This would’ve made my membership expiration date to be February 16th. I was charged at the beginning of the month, which made sense to me because I still had club access until this time, and yet this morning I realized I was charged for the second pay week of February (20th), even though my membership ended February 16th and I currently do not have continued access to the club, even with the second charge. This club unfortunately time and time again has shown it’s absolute greed and my experience there turned sour with how many emails had gone unanswered, how many times I had to wait weeks to speak with someone over the phone in regards to membership issues. On more than one occasion, when I had missed a payment and came into the club to address it, I was told payments were up to date and that nothing was needed on my end. Then would randomly hear of unpaid balances months and months later, when I would bring up cancelling my membership or freezing. Admittedly, there were more than a handful of times payments were not made on a same-day basis, and I would have to come into the club. I understand unpaid balances take priority to putting memberships on hold and/or cancellation, clearly. Better organization on the clubs part could deter from these issues happening, as a member, it would be a much smoother process hearing of unpaid balances sooner rather than later. Not being told my account is up-to date on payments and later hearing about a much much much older payment, months after. In addition to this, I made attempts to change my payment option from debit card to credit card so I wouldn’t have to experience the NFT charges, and would confirm with front desk that my card information had been updated before leaving the club. Only to leave there and eventually have my old card charged again, another NFT and somehow, no updated payment info. I have reached out to Flavia in regards to the month of February, and I’m sure this club will definitely have a loop hole of explaining how I can get charged for a second pay week of a month, even though my membership is currently inactive. I’m tired of the runaround and with the prices being raised since Covid, I would much rather take that kind of money to Lifetime Gym.