Canada Border Services Agency -Sarnia Port Of Entry

Entering from sarnia is very easy and nice ….hassle free…officers are nice and don’t give the hard time to passengers car or semi trucks..so overall its great better than Windsor border

We send trucks in a few times a month, and reports come back from the drivers that they are friendly and helpful if needed!

As a commercial driver, crossing back into Canada through Sarnia is always welcoming. The agents have always been friendly and professional (save 1 person last year), and are very helpful explaining what needs doing if you hit a snag with your shipment(s). The fact that everything is onsite helps making this crossing smooth and painless. There is a nice driver waiting room here (Commercial side) and plenty of truck parking.

It was our son's first time using his passport and the Canadian border agent made it a sad experience. He was very rude, lied and when we went into the office for some clarification he chased us in there and lied to the other agents. We did nothing wrong and didn't get in trouble but we wanted clarification as to why we couldn't get a stamp in our son's passport. The woman agent at the counter was very courteous and gave us their explanation and we took it at that, though it seemed strange to me. The male agent we encountered is the best example of the type of cop with an ego and that gives the rest of cops a bad name. I truly believe he is a ticking time bomb. Be weary of using this crossing.

Friendly and nice folks. I crossed with my 3 year old and they did their job but were also friendly to my daughter who was scared by all the trucks in the other lane. I've heard horror stories and issues before, however, for my daughter's first road trip into Canada this was a pleasant experience. The ArriveCan app attached to our passports so we didn't even need the app open as well which was a pleasant surprise as we're already handing a folder full of passports, marriage certificate, and birth certificate. A serious situation handled by professionals in a professional manor with class. I could tell the agent was annoyed with the car in front of us (missing documents, no ArriveCan, entitlement, extremely loud and ignorant, and not following marked signs), but she did not let that affect our interaction, kudos to her.

First time going through here and probably the last. The agent was so rude, zero patience, doesn’t even give us a chance to explain and makes his own conclusions. We are all Canadians and unsure why the hostility with this 1 particular agent. These agents need to go through some customer service training along with everything else they do. Surprisingly the US side when entering was very nice and accommodating. Not a very Canadian experience coming back home. Smh

I have never been more disgusted by any place I've visited in my life than I was during two visits in the course of a month.(January 2016) I was visiting a friend in Ontario as a first time visitor to Canada (I'm a US citizen). To make it short, I was in the midst of moving houses here in the states so when I arrived in Canada I had a car full of my things. (Mostly clothes and other such innocent personal things).. I understand why this mightt look suspicious to them especially since I'm saying I am only staying a week but the treatment I received about the intention of my visit was completely inappropriate, even inhumane. I arrived late at night and these a**holes must have been bored out of their minds because they proceeded to keep me for 4 hours while they insisted upon (and I mean they demanded it or they were denying my entry) taking my cell phone and digging deeply into all of my personal conversations (text, Facebook messenger and all emails) and questioning EVERY God damn thing they felt was immoral or un-Canada (sorry Canada how about un Sarnia border patrol-like) which quite honestly was anything from I see you mention drug use herw- are you bringing drugs into Canada? (This question was based on a meer mention of a friend's drug problem within a conversation I had.. never once mentioned that I did or did not use drugs but yet they proceeded to search my car up and down because of this) I was nervous as I have very bad social anxiety and all these questions made me feel uncomfortable and it showed. However

Going into the states, had a border guard that appeared to dislike Canadians, or white people. This was my first time experiencing a border guard like him, but I remained as polite as I could be. This was an oddity, and not what I'm accustomed to at this crossing, all other agents have always been very professional and courteous.

Very unprofessional US custom officermade us wait, didnt let us get in because he was on a break chatting with another customer officer.Cars kept adding up in Our lane, while other lanes were moving way faster.choose the Lane that you get into wisely

The lady officer at the border was very unprofessional asking us irrelevant questions. I understood her job to identify suspicious activities by throwing questions to see our response but her attitude was very rude, treating us like criminals. After searching our car and we were all clear to go, we have not received any reasonable explanation. It is perform to do their job but the attitude was very bad. They would definitely need more training and be polite especially when we, Canadians were cooperating and answering questions.