Vancity

Kind staff, lots of parking in underground lot. Can be difficult to access for anyone with mobility difficulties due to steep hill and distance to parking. They had plenty of staff working at the time, everyone smiles and seems nice

This little, rustic bank - now a larger, nicer looking branch- has not bettered its customer service. The hours are not convenient for a working person who needs to go into the branch, and when you do, the tellers are cold and disrespectful.

Yesterday I went to Vancity (Brunette Ave. Coquitlam), I was wearing my acrylic mask, the cashier asked me if those masks were authorized and I said yes. Suddenly she stands up and another lady appears offering me a disposable mask, I said thank you but no. I have my doctor's card that for health reasons I cannot use those. I showed them my exemption card and they told me that as a rule of Vancity they could not treat anyone with that type of mask. They TOOK ME OUT of the bank and told me to wait outside. It was the most embarrassing and humiliating thing that ever happened to me. In the end, I asked for all my money to be handed over to me and they gave it to me in the parking lot. I will never ever return to Vancity what a unpleasant staff. I am going to tell all my friends and family to cancel their accounts in Vancity and they better go to another bank, where they know how to treat people with dignity and respect. Vancity what a shame of an institution. Trampling on human and rights and without respect for sick people. Brenda Mah (Branch Manager) and Lisa Solnordal (Assistant Branch Manager) you don't deserve to be in a place to serve costumers.

I have been a customer for over 5 yrs. Tried for a loan and the financial counselor" helped me because the loan manager was not in. Took over 3 months and she wasn't able to grasp the situation whatsoever. Not being able to handle the loan she had to pass it on to another manager. Because she had trouble understanding my situation I asked to see the actual loan manager instead. She got personally offended and then emailed her boss and fabricated a false narrative to achieve her misguided goals at making it difficult to apply for the loan. She also solicited her other business to me while I was there. A complete waste of time and energy. The branch assistant manager did not ask my version of the story. I was completely in shock in how he handled this situation. It seems this credit union operates more like a high school."

Today I had a very bad experience at this branch . I went there to avail cash for my cheque as I did from other van city branches however did not face any issue . The experience was bad and wasted my 20 min and returned without cash

This branch has been in the community for a long time has changed locations and gone through some staff changes but one of the best there is Joe Tomaino and he has been around for a while. If you ever need a loan or excellent customer service go see Joe.

I've been a member of this branch for almost 20 years now. I love it. Almost never have I had an issue. It's been the same lovely ladies working there almost this whole time. Staff is always super friendly and smiling.

Knowledgeable, friendly service.I have been a member for over 40 years and have for some time done my banking online. But there are some things that require going into a branch. They do take the time to assist the client with multiple tasks, but at times, waiting in line can be a test for ones patience. Some of us only need one type of transaction processed, so instead of having one line for business clients and one or two for everyone else, why not keep the business line and have another for clients with multiple transactions and the 3rd line for those clients with only one transaction.

Convenient location, with decent service. Try to snag street paring as the parkade can be quite challenging on the weekends or during peak hours.

Randomly closed on a weekday when it says they're open online. Closure info not available on their website, and no way to call individual branches to check (just redirects to the general Vancity number). Thanks guys, way to take care of your customers.