Cottonwood RV Sales and Service Ltd.

We just bought our second unit from Cottonwood RV after outgrowing our smaller unit. Once again they provided great down to earth service without any pressure. They are friendly and helpful and always willing to sit down and answer all my questions. We won't go anywhere else.

Great customer service. Pulled up to get my ball raised on my hitch and they got someone to do it right away, literally took him 5 minutes. They didn't even charge me and he refused a tip. Alternately Adventure RV made an appointment for a week from now and told me it would take half and hour.Also found a couple items for my camper. Great price. Thank you Cottonwood RV.

My experience at Cottonwood RV this morning was so perfect I had to write out a review. Tis the season to maintain and Kyle was more than helpful deciphering my lady speak" as I attempted to explain the parts I was after. Ken in Sales showed me all the latest and greatest on the lot even though my husband was not with me to make the final decision. We are totally thinking of upgrading for next season and do love all the fancy new units on the lot. Decisions decisions. Looking forward to another visit....this time with the husband in tow. Thank you Cottonwood RV Always a pleasure."

I have been taking my 24' Class C to Cottonwood RV for several years now. This is a fantastic, family run business where I always feel welcome. From small parts to an awning to StepAbove stairs to roof repairs. Professional service, great prices, and I will be back for sure!

We've had them store our 24' trailer for a VERY long time, and they have a great selection of replacement and accessory parts for your travel trailer. They have that feeling of a small family owned business, and they are very happy to answer questions when asked. They winterize our trailer, and there's not one bad thing to say about the place. They also sell travel trailers and RVs!TL:DR - good place please store your RV here it's a wonderful company.Picture half related, just showing the size and how good they've kept our trailer looking.

Small dealer with the biggest heart. Wally, Kyle and Ken treat and make you like family. Excellent after sales service. We bought our 2019 Epro 19FD brand new from Wally. If service is needed we happily tow the 60 minutes back to Chilliwack as we trust their competence and knowledge so much. Turnaround has always been quick.

Update.I documented a large email, but Google Maps only accepted half of it. There is much more!The installer looked at my two generators and bracket. He said they were the correct items.If there was an issue with fit, the installer should have known that before installation and contacted me.Kyle never said a word about the installation issue. All he said was the installer was adjusting the door. Did he think I would not notice or mention it?Kyle showed no interest in rectifying the lock issue. I talked to Kyle several times.You can always tell the bad dealerships when they would rather argue on Google Maps rather than correct the issue. This is not what I was promised after the installer looked at my generator and bracket kit. My generator and bracket kit are the correct items, so Kyle's excuse does not hold water.Also, I recorded the conversations so if Kyle and the public want to see what transpired, I will place these conversations onto YouTube.I took my motorhome to this dealership to see about getting an Onan" generator installed as Kyle told me that they are an Onan dealership.My motorhome had the "Onan" 4000 watt generator as an option

I'm posting this review on July 10, 2023. I brought my 2022 Grand Design Imagine trailer to Cottonwood RV a couple weeks ago. I had a fresh water leak from the underbelly. There's a pad covering the underbelly so you can't see anything without removing it. I spoke to Kyle and he was great about getting my trailer into the shop on Monday or Tuesday at the latest. I was thrilled because it was Thursday or Friday already. I brought my trailer straight over and was thrilled to have possibly found my go to shop I'd happily drive nearly an hour to. I liked that Kyle seemed honest and this was a ma and pa outfit. As promised, Kyle called that my trailer was ready and only a 1.5 hour bill. Excellent! On my way there I asked if they could check my propane lines as well. which I was told they would. Kyle told me they didn't remove the pad below the underbelly as I requested but rather removed some of the fasteners and saw everything was bone dry. Pressure testing revealed no cracked tank or lines or loose fittings leaking water. I asked where the water came from and was told possibly overflow or venting. I said that didn't make sense because there are overflow drains specifically for that and water should never be in the pad of the underbelly. No answer. I paid my bill and brought my trailer home. The following weekend I planned to sanitize my fresh tank and lines. I drained the fresh tank, added 1 cup of bleach to the 52 gallon tank and filled until water hit the overflow drains. Perfect...until moments later water was leaking out of my underbelly like crazy, exactly like it had been and exactly what I brought my trailer to Cottonwood RV for. I spoke to Kyle and Ken( the owner). Kyle said he didn't understand because they pressure tested everything and found nothing. Ken immediately asked exactly what the work order said...inferring they did exactly what was asked. I didn't like that attitude. All they had to do was fill the tank and they would have seen leaking. Kyle said they could get the trailer in right away and Ken assured me that removing the pad from the underbelly and removing the 2 straps holding the fresh tank up was a time consuming and costly job. I understood that but I already paid for 1.5 hours of labor for absolutely nothing. I'm not writing this to bash anyone but just giving an honest review of my experience at Cottonwood rv. My recommendation for anyone going there, or any shop for that matter, is to get a detailed work order outlining exactly what the issues are and any specifics regarding the work to be done. Have them contact you of findings and text or email you before commencing repair work. Upon completion, get a detailed bill outlining the issues and exactly what the repair was. Labor costs, material costs as well. As they say, LET THE BUYER BEWARE!I'm currently using a different shop in Langley. If for some reason I ever go back to Cottonwood RV I will certainly come back with an update As for now, I don't have to drive nearly an hour to drop off cash and have nothing done to my trailer.

We were attempting to camp when we started having some challenges with our RV batteries etc. Wally, Ken and Alan went above and beyond to fix all of the issues. We can’t them them enough!! Amazing service!!