Bell

Suella at this location is beyond fantastic - highly recommend! After wasting hours with Bell's call centre and online agents pleading with them to send a technician to our cottage, we were about to give up and cancel all our Bell services. After getting in contact with this store in Bracebridge, Suella had everything sorted out within a few days. Very friendly and knowledgeable about the Muskoka area. Bell needs more people like this.

Ryan (and John... and Rita?) helped me figure out how to get high-speed internet installed on our island cottage. Ryan - Thanks for being the quarterback of a difficult property search and account set up.

Worst customer service I have ever experienced, not one employee had a clean shirt on, they had McDonald's sauce stains. If they try and sell you a hub don't! just get more dataDS

I went to the store yesterday with a dead cell phone. All they did was confirm that it was dead and directed me to another repair shop. I expected them to check my account to see if I had paid for a guarantee. I discovered when I went home that I was due for a free upgrade. I'll deal with the booth at Costco now that I know the Bracebridge store can't be bothered to try and solve my problem.

Looking for help due to excessive data use. Waited 10 mins outside EMPTY store. Guy comes out like he's being bothered and asks what my problem is. Then directs me to online tech support. Thanx soo much for the support I expected!! Never had a good experience here.

I had to get a new phone and I live a little over an hour away from any Bell store. I phoned this store and sorted out a plan and what phone I was getting. I told them I would come the next morning (18 hours later) and they said no problem. I showed up at 9am when they open, go inside to get my phone and my plan had changed $20/month because I waited 18 hours to make the hour drive there. When I shared my concerns they just shrugged their shoulders and said that's the way it is. If they would've given me a heads up that their plans can change at a moments notice I would've been more forgiving. However me taking time out of my very busy schedule to make the drive only to be stuck with an extra $20/month is ridiculous. They should've honored the 18 hour before plan they quoted or told me to come in right away. Very unimpressed with this store, it's not the way you should treat customers. This is the only business in Ontario that can just change their prices at the drop of a hat and not care how it affects customers.

Ryan and John were an absolute pleasure to deal with! Great service! Highly recommend this store!

Best service ever. I'm sorry I didn't get the reps name. Tues Nov 27 at 4:30 Bracebridge she cleaned up all my phone problems. Great personal service . Now works so fast. She was so patient and listened to my concerns. Thank you

came in to get a sim card they said i could pick up on the phone and when i get in there they say i have to wait for them to come in the mail or buy them again in store

Just Gawdawful. Internet and Home Phone are OK but we have Continuous service interruptions on all of our TV's. Their 'technicians' have been to our Home in Huntsville 5 or 6 times in the past years and NOTHING IMPROVES. We will be cancelling Bell.