Destination Honda Burnaby Service

Amazing shop! The service here is excellent, and they are honda gurus. I was hesitant to bring my car into a dealership to have it serviced but im so glad I did.

Winter tire installation, mounting and balancing. My car was smooth to drive and ready for winter season. They really good here occupying needs of customer and quality service.

Big thank you to Brandon and the Honda team for helping me today. I had misplaced my tire lock key and needed the master key to unlock the tires for a change. They got me in and out quickly even though I had no appointment, they were busy and understaffed. Outstanding service, very polite and understanding. Thank you so much!

This is the best car buying experience we have ever had. For real. The staff know their stuff, are so transparent about price etc. Great selection of cars, we are so happy with ours. Got everything done quickly and we couldn't be happier. Location is clean too, nice bathrooms and a great coffee machine made for a fantastic afternoon that could have been very stressful! Thanks Honda Burnaby!

I am satisfied with their quick response to complaints.

I had an exceptional experience with Patrick at DHB. I brought my Civic to their facility due to the A/C blowing hot air. Upon arrival, I noticed they had efficiently organized two separate lanes—one for appointments and another for express service. Patrick, the knowledgeable representative at the front, promptly walked me through the process and explained the likely cause. He estimated a reasonable repair time of approximately 5 hours.What truly impressed me was the extra level of service provided by DHB. They arranged for a courtesy Uber ride to take me back home and later return me to the facility once the repairs were completed. This thoughtful gesture made the whole experience even more convenient and customer-friendly.Throughout the process, Patrick made sure to keep me well-informed. He provided regular updates via SMS, informing me of the progress made during the diagnostic phase as well as the subsequent repairs. This level of communication helped me stay informed and reassured throughout the entire process.Furthermore, I appreciated that DHB did not try to upsell me on additional services during my visit. Patrick focused solely on addressing the A/C issue and did not pressure me into unnecessary repairs or maintenance. This transparent and honest approach was refreshing and instilled trust in their expertise. I felt confident that they were genuinely looking out for my best interests, which further enhanced my overall satisfaction with the experience.

A little back story before arriving to Destination Honda Burnaby. Since January of 2023 i had been waiting for a factory Honda CV axle (because an independent shop threw out my original one when replacing) and i had been using an aftermarket one just so i could at least drive my car. But the aftermarket axle would always cause shaking at certain speeds ( ie. 30km and 80km) which was annoying to say the least. Fast forward to April 21 and after 3 months of constantly chasing leads i finally got my hands on a OE Honda CV axle from the parts department at Honda Burnaby. The guys and gals at Destination Honda Burnaby are superb. Booking was beyond easy. When you arrive you are setup with a service advisor who is very knowledgeable about your car and what needs to be done. It is easy to make requests about what you would like to get done (i did not want a car wash because i do my own and they were happy to comply). While waiting there is complimentary coffee in the waiting area and a TV, but you can also walk around the Dawson area if you don't want to sit for too long. After only 2hrs my car was ready and the axle fixed to FACTORY NEW. Sam the service advisor was very respectful, attentive and supportive in all aspects of the service. There are no words to show how thankful i am to Sam and the Destination Honda team for fixing my car and restoring it to its former self. One last note, it seems to me that the team at Burnaby Honda is not afraid to make things right if something were to go wrong. I have piece of mind when i know this and im sure others would agree. Thank you again Sam and the Destination Honda Burnaby Team.

I’ve been driving a Honda vehicle since 2001 and this service location is by far, one of the most friendly, professional, and responsible car parts and services department. I’ve dealt with Brandon Lee, Ronald, Maurice, and Justin - each one of them are patient, knowledgeable, and kind. Recently, I’ve had some brakes and car battery issues which resulted in 2 rather long appointments. They ordered me an Uber to send me home so I didn’t have to wait forever at the dealership. I loved how they checked in with me before proceeding with the repairs and explained what these repairs are if I chose to proceed with them. Thank you for going above and beyond. I truly appreciate the care you’ve provided me and my family over the years!

Just had a diagnostics check done on a transmission issue but the guys here were super helpful! Also came in with my two little kiddos (3yr and 1yr old) and so many helped with keeping them safe in the shop and talking to my oldest, holding doors open etc. Really appreciate all the courtesy they gave me!

Recently I went to do periodically service maintenance with brake over haul (due to squeaky noise in front brakes) I choose service B which includes oil filter change, all fluids tops ups and tire rotation. My main concern on brake squeaky noise is not done properly, within a week i am getting same noise and tire rotation is not done. Highly disappointed and never go back again. They charged me totally 371 CAD (labour charges alone 219 CAD) Waste of time and money.