Swiss Chalet
1086 Reviews
$$
About the Business
Swiss Chalet | Swiss Chalet is Canada’s favourite place for rotisserie chicken. With recipes passed down from generation to generation, Swiss Chalet is a taste of delicious comfort.
Contacts
Website
Call Us
+19053899904
1575 Upper Ottawa St #12, Hamilton, ON L8W 3E2
Hours
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Curbside pickup
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Vegetarian options
- Lunch
- Dinner
- Dessert
- Good for kids
- Fast service
- Alcohol
- Beer
- Wine
- High chairs
- No-contact delivery
- Kids' menu
Recommended Reviews
keith macdougall
19.10.2023
Swiss Chalet
Used to be able to count on this place for plain simple meals in a relatively clean and maintained restaurant , but lately their menu has undergone changes. Their simple chicken pot pie ain't so simple anymore, instead of a pastry style topping it is now covered in a big ole doughy dry biscuit totally ruined the taste. Our booth was rediculouly small and felt like there was holes and bumps under the padding. We probably did get the best server thankfully and she tried her best, majority of the other servers were busy on there phones or chatting over on the east side of the restaurant , cleanliness was also lacking, obviously ownership/management is not paying attention. Will not be back to this rymal road location anytime soon.
Colleen
07.10.2023
Swiss Chalet
Upon arriving at this location we were greeted with a smile by the hostess. She brought us to our table informing us that because it was a little busy, we might be waiting 25-30 minutes for our meals. Once our server arrived & greeted us she informed us of the same thing. The waitress was friendly and very personable! We ordered an appetizer platter and received it within 5-10 minutes and everything was great! Soon after clearly our appetizer plates, our meals arrives (even though we expected a much longer wait due to the business of the restaurant). Refills were brought before our cups were even empty, and the server checked on us multiple times. Amazing service!The manager also greeted us as we were eating to ensure everything was up to par. She was very pleasant. We are very happy with our visit here! Would definitely recommend!
Kayla Desilets
28.09.2023
Swiss Chalet
Will not be going back, which is very sad. My spouse saw a large mouse run out from one room and across the wall to a different section of the building. We instantly brought it to attention our waitress asked if there was anything they can do and all we asked for was take out containers. She came back with them and also said don't worry about the bill *we did tip her since it wasnt her fault and she was good* we knew right away there would be an issue since all the seats had stains on them and some had black sections *as seen in pictures* and the floors looked like no one has cleaned them *reason why there are mice* In the pictures the one booth had no one sitting there the whole hour and the table was cleared before we got there and yet theres food and dirty napkins underneath. Management has to know about the issue if they instantly gave our meal for free without coming out to see us or ask anymore questions... do not eat here you will feel grossed out just by the booth chairs, look like they never been cleaned before and knowing there's nice who knows what else may be crawling in the kitchen.I do give them credit our food was tasting so good until this had happened we had no complaints as service was good and very little wait for our food.
Adam Li
22.09.2023
Swiss Chalet
They stop seating people at 9pm when their restaurant says they close at 10pm.Meh food and less then mediocre staff. The dining room is FREEZING. I literally had to drape a scarf over my shoulders so I don’t shiver while eating
Meg Vau
07.09.2023
Swiss Chalet
We came here for lunch and it was great! We were seated quickly and had our order taken right away. The food came out quickly and was exactly what we ordered. Our server, Nancy, was very pleasant, she made sure to keep checking up on us to make sure everything was good. Will definitely be coming back again.
Jessie C
19.08.2023
Swiss Chalet
Had dinner last week-end here and as always it was great. Nancy, our server was amazing and very attentive and Vanessa, the manager, stopped by to say hello and check on everything. After many years we are still very happy to be frequent diners here. All of the staff from the hostess on up are very friendly and welcoming. Keep up the great work!
Sheldon
25.07.2023
Swiss Chalet
We frequent this location around once a month, sometimes more. 4/5 times the service isn’t that great. We often wait close to ten minutes for someone to take our drink order and the staff can take a while to bring your bill, and sometimes don’t bother checking to see how things are. It wouldn’t be a problem except the place is never busy when we go.With that said, the food us usually great and arrives quickly. It is the quality of the food that keeps us coming back, even if the customer service is better at other establishments.
Queen Christine Ann Stewart-Peterhoff
21.07.2023
Swiss Chalet
My family took me here for my 63rd birthday today. We all ordered the double chicken leg special . The lovely waitress was really friendly and attentive. The food was excellent and we all had a great time. Atmosphere was warm and cozy yet cheerful with every waitress wearing Christmas garments and antlers. Have a Very Merry Christmas and a Happy New Year 2020 everyone. Thank you so much Swiss Chalet for a really great Birthday Party.
Melissa Russell
19.07.2023
Swiss Chalet
I always usually go to the Upper James location and every staff member that I've dealt with there are so friendly. My grandma and I went in today to this location as this is her usual dine in for swiss chalet. We got for take out And the lady behind the counter was extremely rude and rushing.I very rarely leave comments like this, But I feel like she definitely needs to be retrained with customer service skills.She was very unprofessional and snobby. I understand people have bad days but her professionalism was not there whatsoever.I felt like we were a burden that we even came in to order.
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1575 Upper Ottawa St #12, Hamilton, ON L8W 3E2
Swiss Chalet