Lids

It’s 10:12am and the store is supposed to be open at 10am on this Friday. I have been waiting since before 10am for them to open but no one is here. Not sure if someone is running late but I don’t suggest coming first thing in the morning. 10 more minute and I will be leaving and going to another lids location. April 29th 2022Also every store is open in the mall but this one

Very disappointed in the lack of professionalism and Customer service that was received today by their Manager. It is not inexpensive to purchase from Lids and when requesting custom you would hope the employee your dealing with is professional and confident.This has was done incorrectly and when questioned, it was said to bad and you signed it. I signed a paper that only stated 8 ball and the manager at the time said he was ill and not feeling well so was not sure he would be able to complete it. He also said he would not sdo anything and that was that.So many disappointments in this experience.I will NOT recommend this location or associate ....very sad

Went in for custom hats for my ball team. Ordered about 40 hats in different styles and Logan was great at keeping everything organized. Order came in 100% perfect and the hats look amazing.

I was looking for a KC jersey and called the store. Ethan was a pleasure to deal with, letting me know they had lots of them and put one aside for me. the following morning when i picked it up Logan was on shift. He was happy and very pleasant and took the time to talk to me regarding the jersey and size. Both Logan and Ethan were professional but most important showed that they cared about their clients. I will definitely return to lids and that location based on the service i received. thank you Lucette

I drove an hour to the lids in Bayshore mall in Ottawa. I tried to return a present that had the sticker removed by the purchaser from the brim. I did not have the receipt and was told it was required for the return. This is completely understandable. I was told with the receipt I would be able to return the item. I was able to get the receipt and retuned a couple weeks later (hour drive again) only to be told that it can’t be returned because of the missing sticker and now it’s out of the “return window.” Both times, the hat was in the employees hand, yet the two had differing ideas on what is returnable and the limitations on returning items. The lack of consistency in customer service should be a real concern for this company. Not only was I led to by the first employee, but I wasted hours of time for something that apparently wouldn’t happen in the first place even with the receipt. I for one will not waste my time to drive to their stores again when everything can be purchased online.

Knowledgeable staff when I went. I often pass by the store and it is closed while the rest of the mall is open - unsure why.

I usually don’t leave reviews. Especially good ones lol.However I visited the store today around 1:00pm and was blown away with the amazing service! Despite the store being extremely busy the guy behind the counter was juggling taking phone calls, working on customs , assisting shoppers and manning the cash in a very timely and organized matter! He mentioned he had only been working there 4 MONTHS! He was very conversational and educated to all customers about their purchases and future purchases.I’m going to leave a description of him as unfortunately I didn’t get his name but I do think he should be recognized as an amazing worker.Black (yes I’m allowed to say that I am a person of color as well Karen!), appeared to have beard, yankee hat with a broken heart on the side.Thank you so much for this amazing service! I will be back

I love Lids as they have a good selection of baseball hats plus they are the only place I can find size 8. I also get a good discount being a member.

I went to this store Wednesday 11, 2023 at about 7pm. I needed a black and white jersey to match my shoes. The store attendant showed me different options and their corresponding prices. I stepped out of the store to another store and came back like 15 minutes later. Then I asked him for one of the jerseys he showed me earlier for $190 plus. Then I asked him how much, just to confirm cost. He tells me it's $230. I was alarmed at the sudden increase in cost and asked why the sudden change. He tells me the price went up in the space of twenty minutes. Perhaps he saw me as being desperate for a jersey. For me I see that as being dubious. I'll never go there again.

I came in to have a hat embroidered for my husband. The manager Logan was so nice and made sure that I was perfectly satisfied with the end result! He took the time to make sure everything was straight and perfect and was so nice to talk to. He definitely knows how to make customers happy and have a great experience. Thank you so much Logan, my husband loved it!