Canlok Stone

Walked in and purchased 4 16x16 stones. Then was told to go out back for someone to load them. No one was there, had to load them myself. Brought them home and cleaned them off (as they were kept ouside) badly stained and didn't match each other.Brought them back the next day for a refund. Walked in and no other customers where there but two workers were. I stood there for probably 3 minutes till one acknowledged me, told him I was there for a refund, he looked at the receipt and said, oh that's so and so who sold that to you so he will refund it when he's done on the phone.More waiting. Then an old lady came in and sat, saw me waiting and asked if I needed help, I said that all I needed was a refund. The other guy yelled over to her that so and so was going to take care of it, I mentioned again that I just needed a refund. She did up the refund. Then she told me to go to the dome where a guy would unload the stones.Went to the dome and looked around, no one just like yesterday. Heard some guy yelling excuse me! " he looked like a worker and held up a hand for me to wait.I waited some more while he did whatever he was doing. Then finally he started walking over to me

We've bought a variety of products at Canlok this year. They are always so helpful and collegial every time we've stopped in. They have such a nice family atmosphere. We were in on Friday buying flagstones and Jason helped us out, going above and beyond.

Preferred landscaping supplier in Ottawa, John and Erica are knowledgeable professionals and new sales member Steph is well trained. The operators in the yard are prompt and extremely hard working. Always feel like family here. Thanks guys

Just had a delivery of 10 cubic yards of material. The office staff were all very knowledgeable and professional and the driver was courteous, on time, and very helpful. Communication was exemplary from the stage of getting a quote through the delivery of material. Their prices were also better than several of the other places in town I compared them with. I highly recommend Canlok Stone!

Amazing place. They were closing last Friday and they stay open for me so I can finish my job site, even if it was a long weekend. Now this is my only go to place and I recommend it for everyone. Price is amazing and they really understand and care about you, which his really hard to find good customer service especially during covid time.

Greatest Ottawa area store for stone. I've built 3 patios with Unilock interlock from these guys and the quality of their product, service and price is second to none.

An amazing experience. Highly recommended. I'm a newbie to laying stones, and Canlok has done a really great job at helping me from understanding what materials I needed, to giving me advice, through to being the one stop shop to get all my materials. From the time of my original call to having materials delivered was approx 4 business days - extremely timely in the middle of pandemic & supply chain shortage. Incredible. Jonathan - Operations Manager at Canlok is a complete pro - and did everything imaginable to ensure 100% client success & great experience for me. Thank you to Canlok. Will use again.

An enormous thank you to Jeff and his crew (Barry, Al & Pat). We would highly recommend Canlok for any stonework needed. They did an amazing job transforming our backyard, which included new stone steps, stone planters, a water feature, interlock surrounding the pool, a walkway and a beautiful pergola. They also ensured that our yard has proper drainage and a proper retaining wall due to the slope. Additionally, they also added elements of lighting that accentuate all the beautiful work that was done.Jeff was very professional and kept us updated every step of the way. The crew went above and beyond and were very friendly and accommodating. They were always polite, dependable, diligent, hardworking, efficient and tidy. They are true craftsmen who take great pride in their work. Jeff listened to what we had in mind and was able to advise us on design aspects that we were unsure about. Overall, a fantastic experience. We are extremely happy with the finished product!

We visited Canlok early spring to have a look at their selection of patio stones for a small, approximately 150 square foot walkway at the front of our house. After comparing similar stones at other companies, we decided to go with the Windermere Smooth in Sandy Beach from Canlok. Being approximately one-month later, we were advised by a lady on the phone from Canlok that the particular stone we were looking for was out of stock (completely understandable), and that the best method to obtain the desired amount was to call every few weeks to see if they had received any.After calling every two to three-weeks throughout the summer, and continuously being advised that there was none in stock, we went in to the store at the beginning of August. We spoke to Gary at the counter, who advised us that the best way to go about securing the stone was to send an email to Nelly at Canlok with the details of what we were looking for, and that they would contact us once it became available. We promptly send an email to Nelly at the email address provided by Gary.After receiving no acknowledgement or response email from the company, we sent a follow-up email approximately one-week ago, to which we again received no response. I phoned the company again this past Friday, to which I finally received a return phone call this morning, from Gary, advising me that this particular stone has been discontinued for the year (not at all what he previously told me when talking to him at the store in-person one-month prior), and that we would have to wait until next year.Although this was to be a fairly small job, we put our faith in Canlok, based on the numerous types of correspondence we received from different employees. We are now being told we are not even able to go through with our job this summer, unless of course we pick another type of stone. I am extremely disappointed and dissatisfied with the customer service of this company, will be purchasing the stone for this job and all other future jobs from another company, and will most certainly be advising all friends, family members and/or colleagues of this awful experience and exceptional low level of customer service.