Rieux & Fils Flor Deco

Great service and good work on my floor

Gave them an order over $9,000 for flooring and the day it was to be delivered they called me and said only part of the order would be delivered, there were weather problems in Toronto. The next delivery was short again and then the final delivery as well. I had to postpone my installer at great costs and was promised compensation for all of the screw-ups. I got an e-mail from the Head-Office asking me why I gave them a bad review and told them what happened. A few days later I get a call from the owner lambasting me for dirtying his name, causing him harm and basically letting me have it because of this review. As a result he informed me he had withdrawn the claim from the distributor. Will never deal with this company again, if this is the way franchisee's deal with customers, it speaks volumes about company policies

Very friendly staff and they know their stuff

Great selections in store and suggestions based on what you are looking for. I had issues with the company who was supposed to install the flooring and had to make arrangements for delivery. Our order was delivered within 2 days of contacting them. Excellent service thank you!

J’ai passé une commande un mois passé pour l’installation d’un tapis (runner) pour un escalier avec un délai d’installation d’environ 1 mois et demi. Après trois rendez-vous planifier pour le gabarit d’escalier sans que personne se présente, le propriétaire me contacte afin de me dire qu’il ne sera pas possible de réaliser les travaux et qu’il me rembourse mon dépôt. Tout ceci un mois après la signature du contrat et 3 rendez-vous pour lesquels j’ai attendu à la maison pour absolument rien, incluant les 2 premiers sans même m'avertir des annulations. Si au début quelqu’un m’avait dit qu’il ne pouvait réaliser les travaux, j’aurais été ailleurs! Vraiment une grosse perte de temps.

Good selection and good price

Bonet beau

Welcoming staff but the service for purchases is awful. Went to the store to inquire about grout and color. We were told once chosen to write to them. We did send our order. Never received an ackowledgement. 6 weeks pass we went in the store they had received our request but the cie didn't have the color at that moment. So we picked another, the call was made to Mtl they had it in stock that it would take a week or 2. Then, 3 weeks later, I left a voice message and they never called back.

Ça fait plus de 25 ans que je fais affaire avec Rieux pour mes tapis, céramique, et plancher bois franc. J'ai toujours été entièrement satisfait des services. Ce sont des experts dans leur domaine. On vient de replacer le tapis des escaliers, qu'ils avaient installé il y a 17 ans. Le travail est toujours aussi parfait, un énorme défi de contourner les quelques 25 poteaux de rampes, et toutes ses marches. C'est nettement un 5 étoiles.