Flowers by Nan

My Aunt ordered a Christmas bouquet on December 9th to be delivered December 21st. She ordered and paid 163.50 (ok tax delivery included) What was received was not even close to the picture online, not as many flowers, no bow, no frosted pine cones, and much smaller (She even upgraded) so she sent an email to complain. To her credit she did call my Aunt, when she expressed her disappointment and embarrassment for the bouquet, she finally assured her she would send out something to replace it. The flowers were received and again not even similar and yet again disappointing, but wait there’s more, she actually made the delivery driver take the other flowers back!!!!!...not sure why...maybe someone else will get it.We will never use flowers by Nan again and if you do ask for a picture from the person receiving them!

If you’re thinking of getting flowers from here, don’t. Go literally anywhere else. We got flowers for my mom’s birthday to be delivered as a surprise. They called a day before (not even ON the birthday) to arrange a delivery. They ruined the surprise and couldn’t coordinate a delivery time and forced her to come in to pick up her own gift. When my mom went to pick up her gift she still changed the delivery fee saying she added in an extra rose instead. She clearly hasn’t as the flowers we’re very sparse and made before knowing the delivery arrangement. She was rude and disrespectful and ruined this birthday gift. Stay far far away.

Nan we can never thank you enough for the beautiful floral arrangemen that you sent our friend. You made her day! Thank you - thank you! Bonnie, Cheryl, Sherree, Terrie & Peggy

Our family would like to thank you for the inspiring casket and flower arrangements for our father's funeral. In this difficult time of Covid when we could only have a small graveside service, the garden of flowers on the casket were a garden of a life well lived" as we requested. You captured our feelings in flowers . Thank you. I have attached a picture of the casket arrangement you had sent me for final approval - I regret I did not take a picture at the grave side."

Nan has saved me with her beautiful arrangements and flexible availabilities on two occasions now. Always top tier customer service, absolute willingness to do everything she can for you, and always the most beautiful of floral arrangements. Truly professional and passionate with what she does. I will only be coming here for all my floral needs! Thank you Flowers by Nan!

I love Flower's By Nan! It is my favourite flower shop. All of the flowers are fresh and so well cared for. The arrangements are always exceptional. The orchids are absolutely beautiful! I am so thankful to have this shop in West Vancouver!

Most helpful with a difficult, time sensitive, on-the-spot order for a memorial bouquet. Would highly recommend Flowers by Nan for any floral needs. Heartfelt thank you Nan ❤

I have been buying flowers from Nan for years now and have never been disappointed. Nan is a floral artist with a great eye for colour, species, height, composition and just plain ole creativity. She listens to what I am looking for - and sometimes I'm not even sure - and always manages to come up with something incredible. She respects and values art and the concepts, all which show in her work.When Nan says it'll be ready at x" time

Not even one tiny bit of a star.I was absolutely horrified. I asked for some very special flowers for my daughter's birthday. The price was totally exorbitant and ridiculous, but at least I expected a gorgeous bouquet - I was paying for 34 imported roses. They were shoved in a vase without any care or foliage or ribbon. They were already a bit wilted by the next evening - although the person from the shop said they would last a couple of weeks. Don't make the mistake of buying here. Truthfully a fraud.