ServiceMaster Restore of Aurora-Newmarket

Carefully consider whether you want to use this company!I had a major flood in my house and Service Master Restore was sent by my insurance company. The lead person for the team that came to my home didn't come until the next day because it was too late now" and his "workers won't come at this time"

Work was subcontracted for the floor to Creative Carpet. Within one year there was a 60 % breakage of all of the thresholds. They all cracked. No one took respo sibility. It was blamed on the couple living in the unit. The prior thresholds lasted 14 years. These less than 12 months. Obviously the product installed was not an equal level of the prior product and not fit for purpose. The Cooperators simply listened to service master who blamed it on the residents. Terrible service all around. It also took over 6 months for them to say NO to us. I would never recommend them.

I used these guys for an emergency patching of my roof. They were sent by my insurance company. They have been an absolute nightmare to deal with and do not return calls. They left all kinds of shingles on my neighbour’s lot and never came back for cleanup and outright denied it was their doing. Do not use these guys, you will regret it as I do. As someone heavily involved in the construction industry I can tell you they are not professionals and do not stand behind their work. Here is a picture of the mess they left behind. They saw an empty lot and just threw everything over the fence - they claim the wind out it there. You’ve been warned

Hello,My name is Franca , a homeowner in Richmond Hill. Waking up to running water in the kitchen was not what my husband and I expected to hear on Monday morning. My husband and I got injured by slipping on the wet floor in the kitchen and tried desperately to get to the basement to shut off the main water line. We were horrified to see our ceiling raining and our walls holding pockets of water, not to mention our carpet drenched in puddles of water. I am sending this email to tell you about your awesome crew that you sent us in this time of crisis. Service Master sent Aalia and Danny to our house to help us with this emergency. We were quickly reassured that they would handle everything and not to worry. Aalia and Danny worked quickly and efficiently to get as much water out of the carpet and set up fans and dehumidifiers to draw the water out of the walls and basement ceilings. They came on Tuesday and Wednesday to remove the wet drywall and insulation and carpet. I had peace of mind knowing that they were here helping us in this time of crisis. Aalia and Danny were quick to respond, concerned for our well being and very friendly. They did an amazing job and cleaned up any debris that remained. Danny took the time to clean my porch and walkway with the garden hose in order not to leave any wet drywall, while Aalia swept my main hallway and stairs! I rated their service a 10 out of 10. My husband and I would like to express our gratitude and we appreciate all their help.Regards,Franca D

The moving crew was good or at least I thought so until they left. Two days later while dusting my furniture, I discovered they had lifted a night table by the top only and it was severed completely from bottom section. The top section was neatly put back in place so to the eyes all appeared perfect. I was dusting it when the secret was exposed. So I thought hmmm so that was the thud I heard and that is what caused the dent in my new flooring. I was too trusting to think that grown men would be dishonest about a mishap or two. Adding insult to injury, when I reported it, I was told it must have happened after they left as I was quoted as being happy and was watching them the whole time. Never happened!Word to the wise, if you have to use them, watch them without blinking. Just in case, like I, you did not know, there is only 48 hours to report any anomaly. Do not be alone with the movers as who knows how they will react if you witness them trying to 'cover up.'I told them I was just extremely grateful to God that I can report my story.There are honest people out there until you discover ones like these.

As a basement tenant, the owner of the house had a fire on the top floor.All water from fire truck partially flooded basement.Service Master came in and took all of my belongings to, wherever they take the stuff.When I had them bring to my new apartment, 2 video cameras were stolen. Likely other items I may have forgotten about.Not much we can do as they are chosen by insurer. Just know, they aren't on your side. It's business and there are some bad apples who will steal from you and your family.

If I could provide more than 5 stars I honestly would. My apartment unit had suffered water damage as a result of a fire on the floor above me which resulted in damage to my floors and walls. After months of paperwork delays from insurance companies, Joseph Jahshan (construction manager) and his crew were finally able to get my apartment back to normal. The new floors were installed, baseboards replaced and walls re painted where necessary. Joseph provided clear and precise details on what his crew would be doing and how long everything would take. Being the curious cat that I am, I couldn't help but stop by during the renovations to take a look. Joe's team did an OUTSTANDING job of making sure any and all items that couldn't be removed (such as my TV, entertainment stand, dresser, etc) were protected as best as possible by shrink wrapping and tarping and not just putting them aside. After 5 business days, my unit was finished and ready for me to move back in and everything was placed back where it was originally found as promised (they even reassembled the Ikea bed!). They cleaned up any and all areas they were working in or had used and left my place looking better than I had left it. I can not thank them enough.

Newmarket Service Master’s Storm Ivory came to take insurance pictures of our damage after the May 21st Uxbridge Tornado. It’s now September 22nd, I look forward to hearing the results.

We had a city sewage drain blockage that caused massive flooding in our basement at 11pm on March 4th. Aalia and Danny from Service Master arrived by 2am, worked until 5am and returned by 10am to continue the huge cleanup. They returned daily until the job of cleaning, sanitizing, packing boxes, moving furniture and identifying all the damage was completed. Aalia and Danny were so professional and caring. They took the best care of us to make sure that everything was done perfectly and the clean up was complete. We don’t know what we would have done without them! Thank you Aalia, Danny and Service Master for your professionalism, hard work and immense care to do a fantastic job!