LifeLabs Medical Laboratory Services

Very friendly staff. For the first time no bruising after blood test

Went in on a Thursday before lunch. Staff pleasant, very quick and efficient. No line up. In and out for blood work in 5 mins. Will use again.

I get that Saturday's are probably pretty busy but igoring 5 people in line is definitely not a good sign when it's your first time at this lab. I arrived at 9:10 and waited in line until 9:40. I managed to make it to the first in line but gave up because I wasn't going to wait 193 minutes to get my bloodwork done when that time didn't include the time I've already waited. They also mixed up this poor ladies scheduled appointment and marked her as a walk-in. It seems as though they need a more organized process in place, and they seemed flustered when dealing with people. I should have read the reviews before wasting my time. Hopefully they can improve, but with our healthcare the way it is, I doubt that will happen.

The staff definitely lacks social skills and techniques for getting the blood sample. Will never recommended This place for anyone.

Let me be clear, the issues with this lab is not staff but 100% management issues. I'm older but don't deserve any better or faster treatment than anyone else. However it's difficult for me to stand for an extended period. All three visits recently to this lab have been horrendous to say the least. All visits so far required one pick up and drop off. Simple straight forward you'd think. Not at all, had to wait inline as intake staff took off to see to this or that. Come back check in one person sometimes two then disappeared again for a good amount of time. By the time I made it up to desk, I was sick to my stomach and in a lot of pain. I'm dreading next week's appointments for time sensitive blood work over two days after reading through reviews. Frankly I wouldn't use this lab but my specialist insisted I had to use lifelabs. Why I don't know but I plan on finding out.As said this is a management problem. Your understaffed as I can see your present staff are run off their feet. Trouble getting staff. Address why your having trouble and rectify it. Meantime implement take a number system so that people can at least sit down instead of standing for long periods of time. Some like myself simply cannot stand that long and your doing nothing to address this issue. Every business (which you are) wants to be profitable,that I understand. However I'm sure you can find ways to do this yet still treat people like human beings. Please remember yes most of this testing is covered by health care. But that does not mean people do not deserve respect and much better service than your supplying.

I have been coming to this location for blood work since I moved to Oshawa about 3 years ago. It's a busy location but, the waiting room is nice and spread out and the staff that work there are pleasant. Eileen stands out though. She is always chipper with a positive attitude. She knows her stuff and doesn't waste time. Although, whenever we are paired together, we always make a bit of small talk and she genuinely takes an interest in you. I'll be moving soon back to Toronto and I'm definitely going to miss coming to this location.

I came in with 2 requisitions today (July 9) and I'm deathly afraid of needles. The woman who drew my blood was so incredibly kind and patient and even used a smaller needle. Unfortunately, I got light headed and started to black out. The receptionist grabbed some ice and they had me put my head down and after a few minutes I felt so much better. Thank you so much to the kind team at this location. I wish I could have gotten the two women's names.

Flip a coin. This lab visit was bad. My appointment was 7:30AM but they cleared all the walk-ins before my turn, 10 min waiting room was not fair especially when I was told that I'd be next. When I complained one of the lab technicians at the desk laughed. But for the smiling nice lab technician who took my blood, others appeared indifferent. I'm 79 with a lot of patience. This LifeLab office needs a tune up.

Unfortunately there isn't a way to give zero stars. Some of the staff here are amazing. Others like the tech that took my blood today are not. Not even a hello, asked my name then GRABBED my arm to start taking my blood. That was after waiting for nearly 60mins for my appointment after several walk-ins were helped before me.This is a MANAGEMENT issue, the people in power making the most money are not doing their job. Just called to make a formal complaint because clearly a Google review means nothing to whoever is running this location.