BrainStorm Network Inc.

I've subscribed with OneProvider, their dedicated server branch. I've used 3 payment methods to pay for my server with OneProvider, because OneProvider wouldn't enable modern 2FA for my main credit card. This involved a lot of stress and time from my part, trying first with an old Paypal account (failed because of OneProvider refusing the payment), then with my N26 credit card, which worked perfectly. I moreover deposited money into the OneProvider dashboard to make sure that I had one month of credit ahead of time to avoid more stress. On Friday I left for the week-end (camping every week-end in the summer) only to find out on Sunday night that my server had been permanently deleted on Sat the 16th. The customer support confirmed that fact, telling me that I in fact failed to pay the bill, while the history log clearly show the payment and my OneProvider account holds 18 EUR of funds in EUR (more than a month of service). Moreover the customer support doesn't offer me any solution not proposes reimbursement of my credit, just informs me that the data has been wiped out.This is highly frustrating, and costed me already some cash and a lot of stress. I don't think this is the experience Scalaway wants for their customer, hence I figured I would leave you this feedback.At this time, there is no solution proposed by OneProvider nor any visible way to get my account credit back.