Connect Counselling & Therapy Central Okanagan

I waited 2yrs to get into a program here. I was given 6 appointments in my program. I was told the lady I was speaking with wouldn't take appointment in the summer because she likes enjoying her summer and being out on a boat with her friends. No one told me my appointments had an expiration date to them. I called to book an appointment and was told the therapist closed my file... after 2 appointments because I didn't book them all in. No phone call email, nothing. So I waited 2yrs and now I have to try and get in somewhere else. I am beyond dissapiunted with how I've been treated by these people. And to be told I can't book in the summer, is appalling.

Don't bother with these folks. You have to call multiple times to get an appointment. We finally got an appointment, paid and then had to call in to get the meeting link. Sat on the virtual meeting link for 23 minutes and then had to call in 2x to see why nobody was joining.

Great experience working with Joyce and other counsellors at this office. Professional, friendly, helpful. This really, really helped me when I needed it. Walk in and ask how they can help.

The team at Connect is fantastic. They build services to respond directly to community needs. You couldn't be in better hands.

Where do I even begin with my series of accolades for every member of this wonderful organization. I used to consider myself an average guy. A year ago, a traumatic brain injury changed that in an instant. Humpty Dumpty’s men had no chance helping with my severe fragmentation. I had to finally choose to dig deep and realized that I would have to work through some uncomfortable forgotten issues addressed with actively engaging therapies.The team at Connect is there for me (and you) - above and beyond. My counsellor inspires me to adapt positive changes into my life and my participation in the mens trauma group has opened my eyes to the magnitude of compassion demonstrated by those in similar circumstances.I encourage you to take those first steps necessary to start working through your situation - whatever it may be. I wanted to share this review with you so that you will have less hesitation with accepting the fact that “it’s really completely ok to ask for help”. You deserve to find the wonderful you. I promise…Self-care is that first step. #peace

I was lucky enough to get referred to Connect Counselling when it was known as Kelowna Family Center and have been going there ever since without problems or hesitation. It's such a compassionate, understanding environment I'm never disappointed with the care I receive. Shoutout to the amazing counselors and practicum students who I'm so grateful for!! A shining example of what services like this should look like for mental health + illness.