Moffatt & Powell RONA Hanover

Every time my husband and I have ordered products from this store the orders have been messed up and not what we wanted we will no longer be spending our money at this location. When you order a product from a store to be delivered, if the deliveries cannot be taken into the customers home they should be notified of this prior to the sale of the products.

'Your local store may refuse a return for items purchased at another RONA Inc. banner that it does not carry in its regular product selection.', from Rona's website. Bought a thermostat from another store and the above is the policy of small town Hanover Rona. Was going to return it there and then put the money towards sheets of insulation to take advantage of rebates on buying a new furnace. The above policy is on the Rona website,under an asterisk (read small print). My fault for not going to Rona's website and read the small print about small town stores. My thought was 'small town mentality' but they could have taken in the thermostat and got a higher return on the insulation, and return the thermostat to head office. Being I like a full service store, I will be going to 'the city' for my construction purchases, in the future, but not at Rona. The extra time and expense will be worth it. A side effect of this, is that other businesses that get our business, when we are in Hanover, will also be the losers. With Rona's return policy, I will not shop Rona, in the city, once the article has been returned. There are other stores that will match Rona's prices and have a better return policy. I will also be unsubscribing from their emails, special offers and such.

Entered store and requested logik-e hardwood pellets. Website listed 1 in inventory, however good cop" (you'll see where this is going)

This store is amazing..This was my first visit and l was amazed at how big it is..great store check it out

We recently had a delivery of drywall and building materials from Rona Hanover. I don't normally take time to write a review but the job the delivery team did was OUTSTANDING. Warren and Jeevan were the team. The asked where we wanted the drywall (2nd floor), looked at what it would take to get the 4x8 sheets up the staircase, and then proceeded to carry them up flawlessly - no wall scratches, no floor dents... all while talking among themselves, laughing, and being very kind to us, and each other. Rona is lucky to have these two employees. Thank you. P.S. sorry, but we need another ten sheets delivered. LOL.

Wonderful team! As soon as I walked into the store, I was greeted by smiles and helpful people. Even the owner was nice enough to spend some time with me on a project that interests him as well. Now every time I visit Hanover, I make sure I stop in. Thank you for all your help!

Call around for different building supplies.When I called here they had what I needed in stock.It was a bit of a drive, but like I said they had what I needed.Inside of the stores a little on the small side.They have an addition which is a kitchen bathroom showroom area. Really nice.No lineups.Staff was very friendly.Was able to get it in and out quickly.People in the warehouse were helpful in loading up the lumber.

We waited 12 minutes for assistance and when someone came to offer service she was very rude. We asked her for steel wool" and she said she didn't have it. They did. Next aisle over. When we lined up at the cash register with 2 others waiting she reluctantly wandered over to ring us through. We are never returning but opting to go to Home Depot from here on in..we don't need the attitude."

Very nice store. Nice and clean lots of stock. Staff was very helpful.

This is a nice store for a small town. The customer service is what keeps me coming back. The help and information I have received from Christina in the kitchen and bath department has beet terrific. Keep up the great work.